Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with America’s Fastest and Most Reliable Network

Are you a sales and customer service professional looking for a challenging and rewarding role where you can make a real difference in people's lives? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join the blithequark team as a Customer Sales and Service Representative.

About blithequark

At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is passionate about driving innovation, creativity, and impact in the world. We're committed to lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be the face of blithequark, delivering exceptional customer experiences to our valued customers. You'll be responsible for answering incoming calls, responding to requests, and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. You'll also be expected to identify customer needs and proactively offer our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.

Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced environment

• Proven track record of meeting sales goals and building relationships with customers
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Familiarity with CRM software and other customer service tools

What We Offer

* Competitive compensation package, including a base salary and incentives

• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Work Environment

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be expected to work 35 hours per week, with flexibility to work additional hours as needed.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and to submit your application. Apply Now! Apply for this job