Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a knack for navigating complex medical billing and insurance claims? If so, we invite you to join blithequark's dynamic team of Remote Healthcare Billing and Customer Service Representatives, where you'll play a vital role in supporting patients and their families navigate the often-complex world of healthcare billing.

About blithequark

blithequark is a Customer Service Contact Center dedicated to providing top-notch patient billing and customer service solutions to our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our clients and their patients. As a family-owned business, we prioritize creating a supportive and inclusive work environment where every team member feels valued and appreciated.

What sets blithequark apart?

* We're a family-owned business where you become part of the family, not just a number.

• We've been recognized as an award-winning workplace, earning the "Top 10 Best Places to Work" title in our industry from Inside Arm (2019-2023).
• With over 20 years of consistent growth, we've established ourselves as a trusted partner to world-class clients.
• Your voice is heard and valued, and your contributions are recognized and celebrated.
• We offer competitive pay and incentive programs, as well as opportunities for career growth and professional development.
• Our work-from-home option allows you to balance your work and personal life, while our modified in-office work options provide a flexible and supportive environment for those who prefer a more traditional office setting.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:

• Using empathy and excellent communication skills to explain complex medical bills and resolve account balances with patients and their families.
• Providing outstanding customer service and collaborating with patients to create affordable payment plans and take payments by phone.
• Accurately documenting all calls and follow-ups in our software systems, utilizing your computer proficiency, organization, and attention to detail.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improving your skills and knowledge, with supportive coaching and feedback from your manager and team leads, as well as ongoing training.

What You'll Need

* 1-2 years of experience in customer service, healthcare billing, or a related field.

• Excellent communication and interpersonal skills, with the ability to empathize with patients and their families.
• Strong computer proficiency, with experience using software systems and navigating complex medical billing and insurance claims.
• Ability to work independently and as part of a team, with a focus on providing exceptional customer service and support.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer

* Competitive pay, with a base annual salary ranging from $37,440 to $43,680, plus monthly performance bonuses ranging from $100 to $400.

• Opportunities for career growth and professional development, with a focus on promoting from within.
• A comprehensive benefits package, including:
• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• A flexible and supportive work environment, with options for remote work and modified in-office work arrangements.
• Ongoing training and coaching to help you succeed in your role and advance your career.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity to join blithequark's team of Remote Healthcare Billing and Customer Service Representatives. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply for this job