Experienced Full Stack Customer Support Specialist – Remote Jobs at blithequark

Are you a customer-centric individual with a passion for innovation and a drive to continuously improve? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Support Specialist to join our team of dedicated professionals who are committed to delivering exceptional customer experiences.

About blithequark

blithequark is a leading innovator in the private sector, dedicated to revolutionizing the way businesses operate and interact with their customers. Our mission is to empower entrepreneurs and small business owners to succeed by providing them with the tools, resources, and support they need to thrive. We're a company that values innovation, creativity, and customer satisfaction above all else.

Our Company Values

At blithequark, we live by four core values that guide everything we do: 1. Customer-First: We put our customers at the forefront of everything we do, ensuring that their needs are met and exceeded. 2. Be a Pioneer: We're not afraid to take risks and try new things, always looking for ways to innovate and improve. 3. Zero Show: We're committed to transparency and honesty in all our interactions, always striving to be open and clear. 4. Relax: We believe in maintaining a healthy work-life balance, ensuring that our employees have the time and resources they need to recharge and refocus.

Job Description

As a Full Stack Customer Support Specialist at blithequark, you'll be an integral part of our customer support team, working closely with our clients to resolve their queries and issues. You'll be the face of our company, providing exceptional customer experiences through voice and written communications across various channels.

Key Responsibilities

* Collaborate with clients to resolve how-to questions and investigate issues on the blithequark platform

• Provide a "human-first" experience to clients through voice and written communications across chat, email, phone, and blithequark devices in a timely and accurate manner
• Develop expertise in blithequark products, both at a technical and client use-case level
• Identify opportunities to enhance client value from blithequark, seeking better ways to work more efficiently and delight clients
• Work with leadership to improve organizational efficiencies, sharing insights and feedback to help the team work smarter while driving client value higher
• Collaborate with peer colleagues (Sales, Onboarding, Record Management, Maintenance, etc.) to increase client engagement and contribute to long-term client retention, working as one team

How You'll Be Evaluated

* Ticket Goal + Case Volume

• Consumer satisfaction + Quality of Client Communications

What You'll Bring

* 2 years of experience providing Software as-a-Service (SaaS) customer support to organizations with models where you've impacted clients to improve outcomes

• Proven background of providing support for various online software or SaaS products or potentially IT experience
• Experience building best practices geared towards help quality and efficiencies, possibly from having served as an Informed authority (SME), Mentor, or Leader
• Ability to adapt working independently and through uncertainty while contributing to a high-performing climate
• Multiple instances of focusing on maximum effect/value work among competing needs or requests
• Knowledge of fundamental web technologies (e.g., HTML, CSS, JSON, and JavaScript)
• Familiarity with exploring and working with various helpdesk systems (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio, etc.)

What We Offer

* 401k Retirement plan

• Excellent clinical, dental, vision, and parental leave benefits
• Open and transparent culture
• Fantastic opportunities for career growth and progression
• An on-site gym at our HQ with local professional trainers
• Every other week free lunch nearby in the office, monthly blithequark credit if you're remote
• Unlimited PTO (Due to the nature of this work, collaboration with your manager and colleagues will be essential to ensure the proper client inclusion is established)
• Loads of Loot!

How to Apply

If you're a customer-centric individual with a passion for innovation and a drive to continuously improve, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to delivering exceptional customer experiences. Apply Job! Apply for this job