Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional (VIP) at blithequark
Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the insurance industry? Do you thrive in a fast-paced, collaborative environment and enjoy working from the comfort of your own home? If so, we invite you to join blithequark's Virtual Insurance Professional (VIP) team as a Licensed P&C Customer Service Representative!
About blithequark and VIP
blithequark is a leading provider of innovative insurance solutions to independent agencies and their customers across the country. Our Virtual Insurance Professional (VIP) team is dedicated to delivering exceptional customer service and support to our clients, and we're seeking experienced professionals like you to join our expanding team. As a Licensed P&C Customer Service Representative, you'll work closely with our team of insurance experts to provide a full range of services to our clients, including policy administration, billing, and customer support.
Job Responsibilities
As a Licensed P&C Customer Service Representative at blithequark's VIP, you'll be responsible for:
- Answering customer calls and assisting with payment and billing questions, as well as online payments
- Handling policy change requests via phone or email from customers and third parties, and implementing changes online at the insurance carrier website
- Reviewing policy coverages and issuing certificates of insurance, evidence of insurance, or binders as needed
- Engaging in general phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests
Qualifications and Skills
To succeed in this role, you'll need:
- A minimum of 3 years' experience in property and casualty insurance, with a Property and Casualty License required
- Experience in either personal or commercial lines, with experience in both a plus
- Proficiency in Massachusetts Auto and Registry a plus
- Strong written and verbal communication skills
- Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook
- Strong data entry skills and website navigation
- Adaptability to varying customer personality types and situations
- Eager to work in a collaborative, fast-paced, team environment
- Patience, empathy, and professionalism
- Effective time management
- A private, distraction-free work area is necessary, although a separate office is NOT required
Why You Should Apply
As a Licensed P&C Customer Service Representative at blithequark's VIP, you'll enjoy:
- A competitive wage, employer-supported health insurance, and a wide range of voluntary insurance options
- A 401(k) plan with company discretionary match
- Paid sick, vacation, personal, and holiday time
- The most convenient and attractive commuting, parking, and dress code benefits EVER!
Work Environment and Culture
At blithequark, we're committed to building an inclusive and diverse workforce. Our virtual team is dedicated to delivering exceptional customer service and support to our clients, and we're seeking professionals who share our values and passion for excellence. As a Licensed P&C Customer Service Representative, you'll work closely with our team of insurance experts to provide a full range of services to our clients, and you'll have the opportunity to grow and develop your skills in a fast-paced, collaborative environment.
Compensation and Benefits
* Salary range: $50k to $65k, commensurate with experience
- Benefits:
+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the insurance industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job