Experienced Medical Insurance Customer Service Advisor – Remote Opportunity at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than blithequark, a leading provider of innovative healthcare solutions. We're seeking an experienced Medical Insurance Customer Service Advisor to join our team, and we're excited to offer a 100% remote opportunity that combines flexibility with a sense of community and purpose. At blithequark, we're committed to advancing quality and improving lives through our cutting-edge products and services. Our diverse culture is built on a foundation of innovation, stewardship, and unity, and we're dedicated to creating a workplace where our employees can grow, learn, and thrive. As a Medical Insurance Customer Service Advisor, you'll play a critical role in delivering exceptional customer experiences and ensuring that our patients receive the support they need to navigate the healthcare system.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to advancing quality and improving lives through our cutting-edge products and services. Our diverse culture is built on a foundation of innovation, stewardship, and unity, and we're committed to creating a workplace where our employees can grow, learn, and thrive. With a strong focus on customer service and patient care, we're seeking talented professionals like you to join our team and help us achieve our mission.
Responsibilities
As a Medical Insurance Customer Service Advisor at blithequark, you'll be responsible for delivering exceptional customer experiences and ensuring that our patients receive the support they need to navigate the healthcare system. Your key responsibilities will include:
- Communicating with new patients to explain the billing process and answer any questions they may have
- Proactively reaching out to patients with billing policy changes to ensure they're aware of any updates or changes
- Addressing patient concerns in a timely and professional manner, either through initial calls or by escalating to a manager if necessary
- Conducting follow-up phone calls to patients as needed to recognize and resolve customer issues in a timely manner
- Serving as an initial and consistent point of contact for patients regarding financial assistance programs, including statements, insurance changes, and charges
- Managing, updating, and communicating all aspects of the Financial Assistance Program (FAP) to the appropriate department
- Communicating and obtaining any requested patient information changes for database maintenance and updates
- Inputting data into the company computer platform to keep each customer record updated
- Sharing knowledge gained with other staff members and working as a team to deliver exceptional customer experiences
- Interacting with others in a positive, respectful, and considerate manner, recognizing patients' rights and responsibilities and supporting them in the performance of job duties
- Respecting patients' rights to privacy and confidentiality and performing other job-related duties as assigned
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience; customer service call center experience or equivalent combination of education and experience
- Strong customer service acumen and effective verbal and listening communication skills
- Ability to make decisions, solve problems, and work independently
- Demonstrate attention to detail and accuracy
- Basic computer proficiency and ability to quickly learn the use of Lynx and CPR+
- Knowledge in the use of Microsoft applications
What We Offer
At blithequark, we're committed to providing a comprehensive benefits package that includes:
- Health, vision, and dental insurance
- Long-term disability insurance
- Life insurance
- A vacation package
- 401K plan with a generous employer match
- Opportunities for growth and development
- A 100% remote work model that combines flexibility with a sense of community and purpose
How to Apply
If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To begin the application process, please complete the required Culture Index Candidate Assessment by copying and pasting the following link into your browser and pressing enter: Select the corresponding position for which you're applying, and the assessment will take less than ten minutes to complete. We look forward to reviewing your application and learning more about your qualifications and experience.
About Our Company Culture
At blithequark, we're committed to creating a workplace where our employees can grow, learn, and thrive. Our diverse culture is built on a foundation of innovation, stewardship, and unity, and we're dedicated to delivering exceptional customer experiences and improving lives through our cutting-edge products and services. We're seeking talented professionals like you to join our team and help us achieve our mission.
Why Join blithequark?
* Opportunity to work in a dynamic, fast-paced environment where no two days are ever the same
- Comprehensive benefits package that includes health, vision, and dental insurance, long-term disability insurance, life insurance, a vacation package, and a 401K plan with a generous employer match
- Opportunities for growth and development in a company that's committed to advancing quality and improving lives
- 100% remote work model that combines flexibility with a sense of community and purpose
- Collaborative and supportive work environment that's built on a foundation of innovation, stewardship, and unity
How to Apply
If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To begin the application process, please complete the required Culture Index Candidate Assessment by copying and pasting the following link into your browser and pressing enter: Select the corresponding position for which you're applying, and the assessment will take less than ten minutes to complete. We look forward to reviewing your application and learning more about your qualifications and experience.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented professionals like you who are passionate about delivering exceptional customer experiences and improving lives through our cutting-edge products and services. Thank you for considering this exciting opportunity to join the blithequark team! Apply for this job