Experienced Customer Service Representative – Inbound Call Center

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team in Tampa, where you'll play a vital role in providing top-notch support to our customers across the country.

About blithequark

blithequark is a leading provider of innovative solutions that empower individuals and businesses to achieve their goals. Our commitment to excellence is reflected in our cutting-edge products and services, which are designed to make a real difference in people's lives. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results.

Job Summary

As an Inbound Call Center Representative, you'll be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. You'll listen to customers, understand their needs, and resolve customer issues, while also utilizing systems and technology to complete account management tasks and accurately document and process customer claims. If you're a team player with excellent communication skills and a customer-centric approach, we want to hear from you!

Responsibilities

* Handle inbound and outbound contacts in a courteous, timely, and professional manner

• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information and coordinate with other departments to resolve issues
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Requirements

* Must be 18 years of age or older

• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice-to-Haves

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• Work at home experience
• State or Federal work experience

Benefits

* Paid Training

• Paid Time Off
• Medical, Dental, and Vision Coverage Options
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you'll have access to:

• Comprehensive training and development programs to help you succeed in your role
• Opportunities for advancement and career growth
• A competitive salary and benefits package
• A dynamic and supportive team environment
• A commitment to work-life balance and flexibility

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Note

This job description is not an exhaustive list of all responsibilities, skills, or qualifications required for this role. blithequark reserves the right to modify or add to this job description at any time. Apply for this job