Experienced Bilingual Claims Customer Service Representative – Automotive Warranty Coverage

Are you a bright, outgoing, and energetic individual looking for a new challenge in the dynamic world of automotive warranty coverage? Do you possess excellent communication skills, a passion for problem-solving, and a strong commitment to delivering exceptional customer service? If so, we invite you to join the growing claims department at blithequark, a leading provider of auto repair coverage solutions.

About blithequark

blithequark is a fast-paced company that has been honored with multiple Stevie Awards for being a great place to work. We're a rapidly growing organization that offers limitless opportunities to grow your career and make a meaningful impact in the lives of our customers. With a strong focus on innovation, customer satisfaction, and employee empowerment, we're shaping the future of the automotive warranty industry. Our dedicated team of professionals is passionate about providing best-in-class service to customers across the country, protecting them from unexpected and costly breakdowns for almost 15 years.

Job Summary

As a Bilingual Claims Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer service to our policyholders, agents, dealers, and internal staff. You will be responsible for answering internal and external phone and email inquiries, providing information and explanations on the various levels of contract coverage and claims processes, and managing workflow to ensure timely and accurate resolution of claims. If you're a team player with excellent communication skills, a strong work ethic, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts

• Request and distribute internal information to aid Claims Adjudication Department
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
• Manage workflow, process, and complete all requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
• Other Job Duties, as assigned

Key to Success

* Minimum High School graduate or GED is Required

• Strong organizational and customer service skills with ability to problem solve and multi-task must be detail-oriented with a high level of accuracy in data entry skills
• The ability to maintain confidentiality of sensitive information
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers, call center experience preferred
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
• Automotive Service Department experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply

Essential Qualifications

* Fluency in English and Spanish is required

• 1 year of experience in automotive claims is required
• 2 years of experience in de-escalation, conflict resolution, and communication skills is preferred

Preferred Qualifications

* Experience in a call center environment

• Knowledge of MS Office and other software applications
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Proficient in MS Office and other software applications
• Ability to learn new programs quickly
• Strong organizational and time management skills
• Ability to maintain confidentiality of sensitive information

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Paid training and upward mobility
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• Mentorship and coaching from experienced professionals

Work Environment and Company Culture

blithequark is a dynamic and fast-paced company that values innovation, customer satisfaction, and employee empowerment. We're committed to creating a work environment that's inclusive, supportive, and fun. Our team is passionate about delivering exceptional service to our customers, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

* Competitive hourly rate of $20.50 per hour

• Additional bonus and incentive opportunities
• Paid training and upward mobility
• 401(k) with company match after 90 days of employment
• Medical, dental, and vision insurance
• Voluntary life insurance
• Internet stipend
• Casual dress code
• Work from home opportunities

Schedule

* 8-hour shift

• Monday to Friday

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving and a strong commitment to delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About Us

blithequark is a leading provider of auto repair coverage solutions. We're a rapidly growing organization that's committed to delivering exceptional service to our customers. With a strong focus on innovation, customer satisfaction, and employee empowerment, we're shaping the future of the automotive warranty industry.

Join Our Team

At blithequark, we're passionate about delivering exceptional service to our customers. We're looking for like-minded individuals to join our team and help us achieve our mission. If you're a motivated and customer-focused individual with a passion for problem-solving and a strong commitment to delivering exceptional service, we invite you to apply for this exciting opportunity. Apply for this job