Experienced Project Manager/Customer Success Specialist for Math Education Solutions – Baltimore, MD

Are you a passionate and results-driven professional looking to make a meaningful impact in the world of education? Do you have a strong background in K-12 math education and a desire to help educators and learners succeed? If so, we invite you to join our innovative team at blithequark as an Experienced Project Manager/Customer Success Specialist for Math Education Solutions.

About blithequark

At blithequark, we are dedicated to empowering educators and learners with the tools and resources they need to succeed. Our team of experts is passionate about making a difference in the world of education, and we are committed to providing the highest level of support and service to our clients. With a rich history of innovation and a focus on customer success, blithequark is the perfect place for professionals who share our vision and values.

The Opportunity

As an Experienced Project Manager/Customer Success Specialist for Math Education Solutions, you will have the unique opportunity to work with educators and learners across the Baltimore City Public Schools district. You will be responsible for developing and implementing a comprehensive implementation plan, providing professional learning support, and ensuring the successful launch and full-year implementation of our math education solutions.

Key Responsibilities

* Develop a relationship with and serve as the primary liaison between the blithequark Math Solutions team and Baltimore City Public Schools

• Collaborate with school and district leaders to develop an ongoing implementation plan, including curriculum alignment, scope and sequence documents, classroom procedures, usage expectations, and timelines
• Ensure a coordinated and timely launch and full-year implementation across all networks and schools within Baltimore City
• Consult with the district regularly to execute the detailed implementation plan
• Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, school administrators, and district personnel
• Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices
• Coordinate district-wide initiatives, build internal district capacity, and scale for student growth
• Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs
• Collaborate and coordinate support services with the core sales rep
• Organize and facilitate high-level leadership meetings to review data and support implementation with fidelity
• Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables
• Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments

Requirements

* 5+ years' experience in K-12 math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience

• Experience serving as a building or district level math coach is highly desired
• Bachelor's Degree required (Advanced degree in education, math, or educational technology preferred)
• Ability and willingness to work within district offices, school buildings, and classrooms 3-4 days a week
• Extraordinary desire to learn and innate drive to help others
• Exceptional written and oral communication skills
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities
• Familiarity with major operating systems, browsers, Zoom, Microsoft Office suite, and internet concepts is a requirement
• Ability to develop a tracking and reporting process to communicate weekly with Baltimore City math leadership and blithequark territory leadership
• Motivation to continually reflect, improve, and grow

What We Offer

* 11-month position with 2 weeks off between April-July and the last 2 weeks in December

• Annual salary will be prorated based on 11 working months and paid over 12 months
• Vacation time will also be prorated based on 11 working months
• The pay range for this position is between $55,000 - $90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location
• An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered

About Our Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background, identity, or ability. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success.

How to Apply

If you are a motivated and results-driven professional who is passionate about making a difference in the world of education, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer. We are committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance, or veteran status. We are proud to be an equal opportunity and affirmative action employer, and we will also provide reasonable accommodation to qualified individuals with disabilities. Apply for this job