Experienced Quality Engineer - Technical Customer Service Representative for blithequark

At blithequark, we are committed to delivering exceptional quality and customer satisfaction in the ever-evolving world of manufacturing. As a leading player in the industry, we are seeking an experienced Quality Engineer - Technical Customer Service Representative to join our team. This role will play a vital part in representing blithequark at our U.S. customers, supporting the Quality Assurance function, and driving continuous improvement initiatives.

About blithequark

blithequark is a dynamic and innovative organization that thrives on collaboration, creativity, and a passion for excellence. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional quality and customer satisfaction. With a strong focus on employee growth and development, we offer a supportive and inclusive work environment that fosters innovation and creativity.

Key Responsibilities

As a Quality Engineer - Technical Customer Service Representative, you will be responsible for:

• Involving substantial travel to blithequark customers in support of the Quality Assurance function, ensuring seamless communication and collaboration.
• Providing expert support to customers in consultation with the head of Quality Assurance, addressing raw and finished parts, prototypes, and serial parts.
• Supporting complex trials and new product runs at customers, including documentation of results and presentation of initial sample parts.
• Documenting results and ensuring a smooth and timely exchange of information between blithequark and customers based on customer requirements.
• Performing analysis of quality concerns utilizing disciplined problem-solving techniques to identify true root causes.
• Initiating and monitoring corrective actions in cooperation with Quality Assurance.
• Coordinating/overseeing third-party activities as appropriate (i.e., sorting and rework activities).
• Collaborating and leading projects in accordance with applicable blithequark guidelines.
• Serving as the Voice of the Customer to blithequark operations, ensuring exceptional customer quality satisfaction and meeting all deadlines with accurate and thorough communication.
• Participating in continuous improvement initiatives to drive process enhancements and quality improvements.
• Organizing, planning, conducting, and documenting worker-training courses according to customer requirements.
• Compiling monthly statistics regarding customer complaints, scrap, and rework.

Essential Qualifications

* Bachelor's degree in Mechanical Engineering or a related field of experience.

• 5 years of Quality Assurance experience, preferably in the automotive manufacturing industry.
• Excellent organizational skills, strong oral and written communication, and interpersonal skills.
• Computer skills with experience using MS Office Applications (Word, Excel, PowerPoint, Outlook).
• Detail-oriented with strong analytical/problem-solving skills.
• Willingness to travel domestically and internationally (75% of the time).

Preferred Qualifications

* Experience with iron castings and machining processes.

• Fluency in German and/or Spanish.
• Automotive manufacturing experience.

Physical Requirements

* Normal duties will include periods of sitting, standing, walking, and some reaching and lifting.

• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits and Perks

* 401(k) plan with matching contributions.

• Comprehensive dental insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Paid time off.
• Vision insurance.
• Opportunities for further education and professional growth.

Work Environment and Culture

blithequark is committed to creating a supportive and inclusive work environment that fosters innovation, creativity, and collaboration. Our team is dedicated to delivering exceptional quality and customer satisfaction, and we are seeking like-minded individuals to join our team.

How to Apply

If you are a motivated and experienced Quality Engineer - Technical Customer Service Representative looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Note

Passport is required for this role. Currently located in the Great Lakes Region is preferred. Willingness to participate in necessary further education is also required. Apply for this job