Experienced Customer Care Associate - Home Service Chat Representative (100% Remote)
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of homeowners? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Care Associate - Home Service Chat Representative. As a key member of our customer care team, you will play a vital role in representing our business unit to customers and business partners, providing top-notch service, and ensuring that every interaction is a positive and memorable experience.
About blithequark
At blithequark, we're reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. Our cutting-edge, one-stop app for home repair and maintenance, enabled by our Streem technology, empowers homeowners by connecting them in real-time through video chat with pre-qualified experts to diagnose and solve their problems. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.
Responsibilities
As an Experienced Customer Care Associate - Home Service Chat Representative, you will be responsible for:
- Assisting customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all policies, procedures, and contract coverage
- Explaining and upholding contract coverage to customers and/or contractors
- Following up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Maintaining current knowledge of all policies, procedures, programs, and completing required continuing education courses
- May assume other duties as assigned
Key Qualifications
To be successful in this role, you will need:
- High school diploma or general education degree (GED) required
- 1+ years of experience in customer-facing roles, preferably in a call center or customer service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and decision-making skills
- Computer literacy and proficiency in using various software applications
- Ability to be on video call as required during working hours
Preferred Qualifications
While not required, we prefer candidates with:
- Customer service experience and/or training
- Experience working in a remote or virtual environment
- Familiarity with home service plans and/or home repair and maintenance industry
Essential Functions
* Ability to be on video call as required during working hours
- Strong attention to detail and ability to multitask
- Excellent problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
Compensation and Benefits
We offer a competitive hourly rate of $15 to $17 per hour, depending on your skills, qualifications, responsibilities, experience, and location. In addition to your base pay, you may be eligible for additional rewards and incentives. Our benefits package includes:
- Health, wellbeing, and financial components, including insurance for medical/pharmacy, dental, vision, life, and disability
- Weight loss and smoking cessation programs
- Matching 401(k) and ability to participate in our employee stock purchase plan
- Holistic approach to benefits, with a focus on overall wellbeing and financial security
Work Environment and Culture
At blithequark, we value diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of homeowners. We're looking for talented individuals who share our values and are committed to excellence.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of homeowners, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Job Locations
We're hiring for this role in the following locations:
- US-TN-Nashville
- US-MS-Jackson
- US-IA-Des Moines
- US-KY-Frankfurt
- US-AR-Little Rock
- US-MI-Lansing
- US-AL-Montgomery
- US-GA-Atlanta
- US-IN-Indianapolis
- US-TX-Austin
Job ID
2025-3608
Category
Customer Service/Support
Type
Full Time
Company
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