Job Title: Customer Service Representative (Email, Chat, Phone) - Join the blithequark Team and Shape the Future of Electric Vehicle Customer Support
About blithequark and the Role
At blithequark, we're revolutionizing the electric vehicle industry with innovative, All-American solutions that empower customers to take control of their transportation needs. As a Customer Service Representative for Email, Chat, and Voice Support, you'll play a pivotal role in creating the initial personal interaction customers have with our company, setting the tone for their perception and expectations of their future interactions and experience. Your mission will be to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand. As a key member of our Support team, you'll be responsible for guiding customers transparently through questions they may have about our company, products, systems, and processes. You'll provide technical support for the website, app, and in-car software by troubleshooting issues that customers may be experiencing. Additionally, you'll work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. Your role will require clarity and empathy in addressing complex situations, aligning yourself with the customer's needs to convey information in an accessible way that empowers them.
Responsibilities:
* Support customers via email, chat, and phone, providing technical assistance and resolving inquiries in a timely and professional manner.
- Guide customers through questions about the company's products, systems, and processes, ensuring that they have a clear understanding of our solutions.
- Troubleshoot issues related to the website, app, and in-car software, working closely with internal teams to resolve complex problems.
- Collaborate with external teams to resolve customer issues that require additional assistance, ensuring seamless communication and resolution.
- Ensure every customer interaction leaves them feeling valued and understood, with a positive impression of our brand.
- Provide clear and empathetic communication to customers, especially in conflict situations, to de-escalate issues and find mutually beneficial solutions.
- Maintain strict adherence to the assigned schedule and manage high-volume inbound calls with ease.
Requirements:
* At least 18 years or older
- High School Diploma or equivalent
- Able to successfully pass a criminal background check
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Strong computer knowledge, including the ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- High level of expertise with spelling, grammar, and punctuation
- Courteous and friendly with a high level of professionalism
- Willingness to learn and adapt to new tools and technologies
- Strong time management and ability to multitask applications while talking to customers on the phone
- 1-3 years of customer support and technical support call center experience
Nice-to-Haves:
* Previous work from home experience
- Prior experience with email and chat support
- Prior experience using customer support/relationship management software or similar systems
- Prior experience with automotive customer support/service/success
- Passion for automotive topics and electric vehicles
Benefits:
* $17.00 USD starting pay
- Performance-based incentives each month
- Health benefits including medical, dental, and vision for you and your family
- 401(k) investment options with employer match opportunities
- Paid vacation time
- Computer equipment provided
- Onsite full gym free to employees
- Great work/life balance while developing your career
Why Join blithequark?
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and innovation. Our team is passionate about electric vehicles and dedicated to delivering outstanding customer experiences. As a Customer Service Representative, you'll have the opportunity to shape the future of Support at a brand-new company, working with cutting-edge technology and innovative solutions. If you're passionate about customer service, electric vehicles, and making a difference, we encourage you to apply for this exciting opportunity.
How to Apply:
If you're ready to join the blithequark team and shape the future of electric vehicle customer support, click the link below to apply: Apply Job! Apply for this job