Experienced Customer Experience & Operations Assistant – Remote Work Opportunity at blithequark

Are you a motivated and organized individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic work environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Experience & Operations Assistant. As a key member of our small, tight-knit team, you will play a vital role in ensuring every aspect of our customer experience is a positive one, from phone calls to email inquiries to the learning experience itself.

About blithequark

blithequark is a small, growing company that fosters remote, independent work while maintaining a "tight knit" environment. We are an innovative online contractor training company with a solid reputation in the industry for offering state-of-the-art training solutions and quickly adapting to changes in industry training needs. Our team is dedicated to providing exceptional customer experiences, and we are looking for a like-minded individual to join our ranks.

Job Description

As a Customer Experience & Operations Assistant at blithequark, you will be responsible for ensuring every aspect of our customer experience is a positive one. This will involve:

• Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products, and offering basic technical support
• Processing orders and collecting customer information over the phone and updating their online accounts
• Responding to email inquiries in a timely manner
• Providing administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks
• Conducting a handful of outgoing calls each week to customers who are missing information from their profiles
• Completing updates to curriculum, including formatting and adding images/audio to slides
• Reviewing course content to check for grammatical/spelling errors, and general room for improvement
• Performing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks
• Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
• Additional tasks or projects as identified

Key Responsibilities

* Provide exceptional customer service to callers, responding to questions and concerns in a timely and professional manner

• Process orders and collect customer information over the phone and update their online accounts
• Respond to email inquiries in a timely manner, providing accurate and helpful information
• Provide administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting and adding images/audio to slides
• Review course content to check for grammatical/spelling errors, and general room for improvement
• Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks

Qualifications

* Reliable strong internet connection

• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with working, up-to-date computer (we may be able to provide a computer if needed)
• We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask
• Reliable
• Organized
• Self-starter
• Motivated
• Independent worker
• Excellent phone and people skills, including listening, problem solving, and conflict resolution
• Ability to prioritize projects

Essential Skills

* Excellent communication and interpersonal skills

• Ability to work independently and manage multiple projects simultaneously
• Strong organizational and time management skills
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to learn and adapt to new software and systems quickly
• Strong attention to detail and ability to multitask
• Excellent problem-solving and conflict resolution skills

Preferred Qualifications

* Experience working in a customer-facing role

• Experience with online training platforms or software
• Familiarity with Google Suite or Microsoft Office 365
• Experience with data entry and processing
• Ability to work in a fast-paced environment with multiple priorities

Career Growth Opportunities

At blithequark, we believe in providing opportunities for growth and development. As a Customer Experience & Operations Assistant, you will have the opportunity to:

• Develop your skills and knowledge in customer service, operations, and training
• Work with a dynamic and supportive team to achieve common goals
• Take on additional responsibilities and projects as you grow and develop in your role
• Participate in ongoing training and professional development opportunities

Work Environment

As a remote worker at blithequark, you will have the flexibility to work from home in your own office. We provide a quiet and comfortable work environment, with all the necessary tools and equipment to perform your job duties. You will be expected to work independently and manage your own time, with regular check-ins and communication with our team.

Compensation and Benefits

* $18/hour plus quarterly performance bonuses totaling up to $1,000.00

• Opportunity for career growth and advancement
• Flexible work schedule and remote work options
• Ongoing training and professional development opportunities
• Access to a dynamic and supportive team

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Experience & Operations Assistant position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job