Customer Care Tax Expert - Payroll

Are you a customer-centric tax professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic Customer Care Tax team as a Customer Care Tax Expert - Payroll. In this role, you will be the face of our company, providing top-notch support to our customers while driving innovation and efficiency across the organization.

About blithequark

At blithequark, we're revolutionizing the restaurant platform to help restaurants adapt, take control, and get back to what they do best: building the businesses they love. Our mission is to empower restaurant owners and staff to succeed in a rapidly changing industry. With a focus on customer satisfaction, we're committed to delivering exceptional experiences that drive loyalty and growth.

Key Responsibilities

As a Customer Care Tax Expert - Payroll, you will be responsible for:

• Researching payroll tax issues raised by internal stakeholders and customers, providing timely resolutions, and ensuring accurate and timely payroll tax filings and payments
• Assisting customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Collaborating with internal operations teams and tax agencies to obtain accurate payroll tax account information
• Identifying and resolving root cause discrepancies and recommending process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Corresponding with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assisting in monthly, quarterly, and annual tax filings and participating in special projects and/or other duties assigned

What We're Looking For

We're seeking a highly skilled and experienced tax professional with a proven track record of delivering exceptional customer experiences. The ideal candidate will possess:

• 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficiency in Microsoft Excel and Google Suite

Special Sauce (Non-essential Skills/Nice to Haves)

While not essential, we're excited about candidates with:

• MasterTax Experience
• FPC or CPP certification
• Associates or Bachelor's Degree

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that attract, retain, and motivate the best and brightest people in our industry. Our total rewards package includes:

• Competitive hourly rate: $25.96
• Comprehensive benefits program, including medical, dental, and vision coverage
• 401(k) matching program
• Flexible paid time off and holidays
• Professional development opportunities and training programs
• Collaborative and inclusive work environment

We're Toasters

At blithequark, we're committed to creating an inclusive and equitable work environment where everyone feels valued and empowered to succeed. We believe that diversity, equity, and inclusion are essential to our success and strive to create a workplace that reflects the diversity of our customers and the communities we serve.

Ready to Make a Change? Apply Today!

If you're a customer-centric tax professional with a passion for delivering exceptional experiences, we invite you to join our dynamic team. Apply now and become a part of blithequark's mission to revolutionize the restaurant platform. Apply Job!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible hiring process and strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. Apply for this job