Experienced Work from Home Customer Service Coordinator - Bank Voice

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Work from Home Customer Service Coordinator - Bank Voice. As a key member of our Customer Care team, you will play a vital role in providing top-notch support to our customers, helping them navigate their financial journeys with confidence and ease.

About blithequark

At blithequark, we're more than just a bank - we're a champion of our customers, empowering them to achieve their financial goals and dreams. We believe that everyone deserves a fair shot at financial stability, and we're committed to making a positive impact in the lives of our customers. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks.

Your Voice is Our Voice

As a Work from Home Customer Service Coordinator - Bank Voice, you will be the voice of blithequark, representing our brand and values in every interaction with our customers. You will be responsible for:

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Providing personalized support and guidance to customers, helping them navigate their financial journeys
• Collaborating with internal teams to ensure seamless customer experiences
• Staying up-to-date on product and service offerings, as well as industry trends and best practices
• Participating in ongoing training and development to enhance your skills and knowledge

More Than Just Training, More About You

At blithequark, we believe that our associates are our greatest asset. That's why we invest heavily in both formal and informal learning development opportunities, empowering you to grow and succeed in your role. Through our comprehensive training programs and day-to-day work, you will develop the skills and knowledge needed to excel in your position, including:

• Demonstrating a strong customer focus rooted in empathy
• Communicating effectively with peers, management, and customers
• Exercising good judgment and independent decision-making skills
• Demonstrating exceptional listening, questioning, call control, and de-escalation techniques
• Being proactive, having effective time management and organizational skills
• Displaying dependability with a solid attendance record

Basic Qualifications

* High school diploma, GED, or equivalent certification

• At least 2 years of customer service experience or 2 years of call center experience

Preferred Qualifications

* At least 1 year of Financial Services experience or Banking experience

Schedule

* Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST

• Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)
• Schedules are adjusted per time zone

Compensation

* The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount blithequark is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• Work From Home: $43,680 - $43,680 for Fascinator, Coordinator

More Benefits, More Health, More Wealth, and More Life

At blithequark, we believe in encouraging you to fill up your cup and come back fresh. Combine that with above-and-beyond benefits, and you might be onto something. Some of our benefits include:

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

Work from Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required blithequark Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Attracting the Best People

At blithequark, we strive to attract the best people to give them the opportunity to be great. We believe in the Power of one, and we're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we invite you to join our team.

How to Apply

If you're ready to take your customer service career to the next level, apply now to become a Work from Home Customer Service Coordinator - Bank Voice at blithequark. We can't wait to hear from you! Apply Job! Apply for this job