Military OneSource Counselor - Remote

About the position This position includes a $5,000 sign on bonus for external candidates. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Military OneSource is a comprehensive support service provided by the U.S. Department of Defense. It's designed to offer a wide range of resources and confidential help to service members and their families. This role will be responsible for providing behavioral health/non-medical, short-term, solution focused consultation directly to service and family members. Services are provided virtually (phone, video, chat). Services include brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate) and follow up as indicated. The operating hours will be 5:00am to 9:00pm Pacific Time, seven days a week. Morning, afternoon and evening shifts available, weekend days may be required. Schedules are full time, 5 days a week for 8 hour shifts.

Responsibilities

• Provide appropriate type of service based on member's presentation, clinical history and needs and accurately differentiate between NMC and Military medical services
• Formulate accurate description of member's clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries
• Maintain appropriate confidentiality according to DoD standards
• Manage duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol
• Participate in staff meetings, case consultations, and training opportunities

Requirements

• Master's Degree in psychology, social work, marriage/family therapy or counseling or related mental health field
• Current, valid, unrestricted counseling license/certification in California, which grants the authority to provide counseling services as an independent practitioner in their respective fields, such as LP, MFT, LCSW, LPCC
• 2+ years of experience, post-licensure, that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a social work, psychology, marriage/family therapy, or counseling major
• Experience using various computer applications and move through computer screens while talking with members
• Demonstrated ability to build rapport, assess and address risk, and develop goals with service members and their families in a telephonic, video or digital modality
• Demonstrated ability to work with a culturally and geographically diverse population
• Demonstrated ability to address a variety of problems and issues as presented by callers
• Demonstrated ability to work flexibly and creatively with other professional team members
• Proven solid written, verbal and interpersonal skills
• U.S. citizen and speak fluent English
• Access to high-speed internet from home
• Dedicated, distraction-free space in home for home office

Nice-to-haves

• Experience working with and/or for military communities
• Employee assistance program (EAP) experience
• Veteran/military retiree, wounded warrior, and/or military spouse
• Bilingual Spanish/English
• 1+ year of experience performing Risk Assessments with Adults in crisis
• 1+ year of experience performing short term / solution focused therapy with adults

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

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