Senior Program Manager, blithequark Customer Service
Are you a seasoned program manager with a passion for delivering complex projects and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly skilled Senior Program Manager to join our Customer Service team, where you'll play a critical role in shaping the future of customer support and experience.
About blithequark
blithequark is a global leader in e-commerce, dedicated to providing the best possible experience for our customers. With a culture of innovation and inclusion, we're committed to empowering our employees to deliver exceptional results. Our Customer Service team is at the forefront of this effort, working tirelessly to ensure that our customers receive the support they need, when and where they need it.
The Role
As a Senior Program Manager within our Customer Service team, you'll be responsible for managing complex cross-functional programs that impact social media support. You'll define and deliver overall program strategies, roadmaps, and business justifications, driving mindful discussions within the team and across stakeholder teams to make crisp decisions. Your expertise will be invaluable in contributing to business reviews, communicating effectively with multiple teams and leadership audiences, and using your judgment to question proposals, test assumptions, and challenge prioritization decisions to drive the best customer experience outcomes.
Key Responsibilities
* Manage the lifecycle of a complex cross-functional program that impacts social media support
- Define and deliver the overall program strategy, roadmap, and business justification
- Drive mindful discussions within the team, and across stakeholder teams, to make crisp decisions
- Contribute to business reviews, and communicate effectively with multiple teams, and leadership audiences
- Use your judgment to question proposals, test assumptions, and challenge prioritization decisions to drive the best customer experience outcomes
- Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
- Eliminate excess process and constantly look for opportunities to streamline, automate, or (best) eliminate work
- Share program-management best practices, and hire, mentor, and develop others
A Day in the Life
As a Senior Program Manager within our Customer Service team, you'll be managing complex roadmaps to keep the entire organization on track to deliver its goals. By clearly communicating, building strong relationships, and constantly looking for opportunities, you'll be able to unblock potential delays, prioritize effectively, and increase the impact of the products, programs, and projects we're delivering.
Our Culture
At blithequark, we're committed to creating a culture of inclusion and diversity. We believe that our differences are what make us stronger, and we're dedicated to fostering an environment where everyone feels valued and empowered to contribute. Our 16 Leadership Principles remind team members to seek diverse perspectives, learn and be curious, and earn trust. We're proud to have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
Benefits
As a Senior Program Manager at blithequark, you'll enjoy a comprehensive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
Requirements
To be successful in this role, you'll need:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
What We Offer
As a Senior Program Manager at blithequark, you'll have the opportunity to work on complex projects that drive business growth and customer satisfaction. You'll be part of a dynamic team that's passionate about delivering exceptional results, and you'll have access to a comprehensive benefits package that includes equity, sign-on payments, and other forms of compensation. If you're looking for a challenging and rewarding role that will help you grow your skills and career, we want to hear from you!
How to Apply
If you're a motivated and experienced program manager looking for a new challenge, please apply via our internal or external career site. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a culture of inclusion and diversity, and we welcome applications from diverse candidates.
Accommodations
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Apply for this job