Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink) at blithequark

Are you a customer-centric problem solver with a passion for delivering exceptional support experiences? Do you have a flair for languages and a knack for troubleshooting complex issues? If so, we're excited to introduce you to an extraordinary opportunity to join blithequark's Starlink Customer Support team as a Bilingual Norwegian Customer Support Associate.

About blithequark and Starlink

At blithequark, we're revolutionizing the way people connect with each other and access information. Our Starlink satellite constellation is a game-changer, delivering low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll play a vital role in ensuring our customers have an exceptional experience with Starlink.

Responsibilities

As a Bilingual Norwegian Customer Support Associate, you'll be the face of Starlink to our customers, handling a wide range of issues and concerns. Your responsibilities will include:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Key Qualifications

To succeed in this role, you'll need:

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluency in English and Norwegian
• Excellent problem-solving and sleuthing skills
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and time management skills
• Willingness and ability to flex weekend and night shift hours as needed to support our growth

Preferred Skills and Experience

While not required, the following skills and experience will give you a competitive edge:

• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

To join our team, you'll need to be:

• Available to work scheduled shifts, including holidays
• Available to work overtime hours and/or weekends as needed
• Willing to relocate to the Hawthorne, CA area (if not already local)
• Available to work 10 hours a day on one of the following shifts:

+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Compensation and Benefits

As a valued member of our team, you'll enjoy:

• Competitive hourly pay rates (Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour)
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year

ITAR Requirements

To conform to U.S. Government export regulations, you must be a U.S. citizen or national, a U.S. lawful, permanent resident (aka green card holder), a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We look forward to welcoming you to our team! Apply for this job