Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service professional looking for a challenging and rewarding role where you can make a real impact in the lives of others? Do you have a passion for delivering exceptional service and a strong desire to work in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark, where you will have the opportunity to thrive in a culture that values individuality, creativity, and teamwork.
About blithequark
At blithequark, we are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we are committed to creating exceptional outcomes for our clients and the millions of people who count on us. We believe in fostering a culture where individuality is noticed and valued every day, and where our associates can personally thrive and make a difference.
Job Summary
We are seeking an Experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing exceptional service to Medicaid members, answering their inquiries, and resolving their issues in a timely and professional manner. You will work closely with our team to ensure that our clients receive the highest level of service and support.
Key Responsibilities
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent typing and grammar skills
- Ability to adhere to a break and lunch schedule
What We Offer
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Paid holidays and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
At blithequark, we value a positive, employee-friendly culture where our associates can thrive and grow. We offer a dynamic and supportive work environment, where our associates can share their ideas and contribute to the success of our organization. We believe in fostering a culture of teamwork, collaboration, and continuous learning, where our associates can develop their skills and expertise.
Compensation and Benefits
We offer a competitive compensation package, including a $18.00 per hour pay rate (bi-weekly pay), paid training, and full-time benefits. We also offer a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
If you are an individual with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our website or by contacting our HR department.
Vaccination Policy
While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.
Apply Now!
Don't miss this opportunity to join our team and make a real impact in the lives of others. Apply now for the Experienced Full Stack Customer Service Representative position at blithequark and take the first step towards a rewarding and challenging career. Apply for this job