Experienced Customer Service Representative – Beverage Delivery Space

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark as a Customer Service Representative in the beverage delivery space. As a key member of our team, you will play a vital role in providing world-class customer service, resolving customer concerns, and driving sales growth.

About blithequark

blithequark is a leading national brand in the beverage delivery space, dedicated to providing innovative solutions and exceptional customer experiences. Our mission is to revolutionize the way people enjoy their favorite beverages, and we're looking for talented individuals like you to join our team.

Job Summary

As a Customer Service Representative, you will be responsible for providing top-notch customer service to our residential and commercial clients. You will respond to incoming calls, diagnose customer needs and concerns, and provide creative solutions to resolve issues. Your exceptional communication skills, business maturity, and ability to work efficiently in a fast-paced environment will make you an invaluable asset to our team.

Responsibilities

* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support

Qualifications

* High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

* Typically 40-50 calls per day

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to cutting-edge technology and tools

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with talented individuals who share our passion for delivering exceptional customer experiences.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disclaimer

blithequark is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time. Apply for this job