Experienced Full Stack Admin/Clerical - Customer Service Representative for Remote Work Environment at blithequark

About blithequark

blithequark is a leading global provider of high-quality resources and top-notch recruiting services, empowering businesses to effectively respond to organizational changes and technological advances. Founded in 1998 and headquartered in Farmington Hills, MI, blithequark has a global presence, delivering exceptional results and fostering a vibrant and productive work culture that embodies its core values: value, passion, excellence, empowerment, and happiness.

Job Summary

We're seeking an experienced and skilled Admin/Clerical - Customer Service Representative to join our remote team at blithequark. As a key member of our customer service team, you will be responsible for coordinating customer property returns for paid repair or warranty, managing repairs, and ensuring seamless communication with customers, repair technicians, manufacturing, and logistics personnel. If you're a detail-oriented, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
• Request and enter required information per written process to execute repair
• Manage repair priority with repair techs as appropriate to meet schedule and KPIs
• Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by management

Qualifications

We're looking for a highly motivated and organized individual with a strong work ethic and excellent communication skills. The ideal candidate will possess:

• Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other relevant software applications

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong customer service skills and ability to build rapport with customers
• Excellent communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Proficiency in Microsoft Office and other relevant software applications

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a member of our team, you will have access to:

• Regular training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including medical, dental, vision, 401k, and more
• A flexible and remote work environment that allows you to balance your work and personal life

Work Environment and Company Culture

blithequark is committed to creating a vibrant and productive work culture that embodies our core values: value, passion, excellence, empowerment, and happiness. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and collaborative team. We believe in empowering our employees with the resources, incentives, and flexibility they need to support a healthy, balanced, and fulfilling career.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, vision
• 401k
• Term life
• Voluntary life and disability insurance
• Optional Pre-paid legal plan
• Optional Identity theft plan
• Optional Medical and dependent FSA
• Work-visa sponsorship
• Opportunity for advancement
• Long-term assignment with opportunity for hire by client

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional results and fostering a vibrant and productive work culture. We're proud to be an INC 5000 company for 10 years, a Corp! Michigan Economic Bright Spots, and a Crain's Detroit Business Top Staffing Service Companies in Detroit. We're committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development.

How to Apply

If you're a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and let's work together to create a brighter future for our customers and our employees.