Immediate Hiring: Customer Contact Center (Student Loan Advisor) at blithequark

Are you ready to embark on a rewarding career journey, driving results and shaping the future of the industry? Look no further than blithequark, a vibrant community that values diversity, equity, and inclusion. As a Customer Contact Center representative, you will play a vital role in supporting student borrowers, providing exceptional customer service, and contributing to the growth and success of our organization.

About blithequark

blithequark is a dynamic and family-oriented company that thrives on teamwork and collaboration. We are committed to creating a work environment that is inclusive, supportive, and empowering. Our mission is to provide exceptional customer service, drive results, and define the industry. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.

Job Summary

As a Customer Contact Center representative, you will be responsible for providing exceptional customer service to student borrowers, answering frequent questions, processing applications, and resolving emerging problems. You will work closely with customers, using active listening skills, empathy, and clear communication to ensure a positive and professional experience. This is an exciting opportunity to establish a career in a dynamic and growing industry, with opportunities for growth and development within our company.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing of applications, and resolving emerging problems.

• Practice active listening, empathy, and clear communication to ensure a positive and professional experience for customers.
• Utilize standard technology, such as a telephone, email, and web browser, to navigate to pre-scripted responses and provide basic general and claims-specific information.
• Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules.
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing.
• Complete basic call log, documentation, and related call details for each phone inquiry.

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High school diploma or equivalent required.

• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 35 WPM.
• Experience working with a personal computer and the Windows operating system is required.
• The ability to effectively work within established key performance indicators/metrics is necessary.
• Must have demonstrated excellent interpersonal and leadership skills.
• Must be able to multi-task and stay organized while completing simultaneous tasks.

Requirements

* Must be able to navigate various systems and browsers.

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
• Knowledge of contact center technology.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language, effective use of grammar skills.
• Excellent communication etiquette.
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance.

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance, paid for by blithequark
• Paid holidays from day one of employment, if you meet the criteria

Work Environment and Company Culture

blithequark is a dynamic and family-oriented company that values diversity, equity, and inclusion. We strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on teamwork, collaboration, and a commitment to excellence.

Career Growth Opportunities and Learning Benefits

As a Customer Contact Center representative, you will have opportunities for growth and development within our company. We offer training and development programs to help you advance your career and achieve your goals. Our company culture is built on a commitment to learning and development, and we encourage our employees to take ownership of their learning and growth.

Compensation, Perks, and Benefits

blithequark offers a competitive salary, as well as a range of benefits and perks, including:

• Competitive pay
• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance, paid for by blithequark
• Paid holidays from day one of employment, if you meet the criteria

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Contact Center representative at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your career. Apply today and join our vibrant community of professionals who are shaping the future of the industry. Apply To This Job Apply for this job