Experienced Customer Service Representative – Provider Support and Solutions
At blithequark, we're building a world of health and wellness around every individual, surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
About the Role
We're seeking an experienced Customer Service Representative to join our team in a fully remote position within the central time zone. As a key member of our provider support team, you will be responsible for delivering exceptional customer service to our providers, physicians, and hospitals. Your primary focus will be on answering questions, resolving issues, and providing information to our customers in a timely and professional manner. If you're passionate about delivering a differentiated service experience and have a strong background in customer service, we encourage you to apply.
Responsibilities
As a Customer Service Representative at blithequark, you will be responsible for: - Answering questions and resolving issues based on incoming calls from providers - Researching issues using multiple applications to assist providers - Providing customers with related information to answer unasked questions, such as additional plan details, benefit plan details, provider self-service tools, etc. - Maintaining department-established performance metrics at a meets or exceeds expectations level - Working together as a team and applying the blithequark Core Values in day-to-day operations - Creating a Differentiated Service Experience - Demonstrating Service Discipline
Training and Onboarding
Our training program is designed to equip you with the knowledge and skills necessary to excel in this role. The training process will be conducted virtually and will consist of two phases: - Phase 1: Benefit and Eligibility training (9 weeks, Monday to Friday, 8:00 am to 5:00 pm CST, with no PTO allowed during training) - Phase 2: Claims training (12 weeks, following the completion of Benefit and Eligibility training)
Permanent Schedule
Once you've completed your training, you'll be working a permanent schedule of Monday to Friday, 8:10 am to 4:40 pm.
Requirements
To be successful in this role, you'll need: - Customer service experience in a transaction-based environment, such as a call center or retail location, with a proven ability to be empathetic and compassionate - Strong communication and problem-solving skills - Strong computer navigation and typing skills, with the ability to manage multiple tasks in a transaction/high volume-based environment - Familiarity with Microsoft Office products - Excellent customer service and critical thinking skills - The ability to work independently and be comfortable with virtual training and communication methods - A secure, private home office location where PHI/PII information is not visible or overheard by others - High-speed internet access (100 mbps or higher) and a consistent, reliable connection - A home office location set up with a direct connection to the router (Wi-Fi is not allowed)
Education
A high school diploma, G.E.D., or equivalent experience is required.
Anticipated Weekly Hours
You can expect to work 40 hours per week.
Time Type
This is a full-time position.
Pay Range
The typical pay range for this role is $17.00 to $28.46 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
Benefits
At blithequark, we take pride in our comprehensive and competitive mix of pay and benefits. We invest in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our great benefits include: - Affordable medical plan options - A 401(k) plan (including matching company contributions) and an employee stock purchase plan - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility
Why Join Us?
Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we're committed to fostering a workplace where every colleague feels valued and that they belong. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply to this exciting opportunity.
How to Apply
To apply for this role, please visit our website at [insert website URL]. We anticipate the application window for this opening will close on 09/01/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job