Experienced Customer Success Manager – Driving Growth and Efficiency in the UAE

At blithequark, we're revolutionizing the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a key member of our Customer Success team, you'll play a vital role in delivering value to distributors throughout the partnership lifecycle, from setup to long-term growth. If you're a driven and collaborative professional with a passion for problem-solving, we want to hear from you.

About blithequark

blithequark is on a mission to make the global food system more sustainable. Our innovative AI technology and digital ordering solutions are transforming the way food distributors operate, enabling them to run more profitable and less wasteful businesses. With a dedicated team of over 200 Chocorians across Europe and the US, we're committed to building a lasting company that prioritizes hard work, teamwork, and a long-term vision.

Meet Your Team

Our Customer Success team at blithequark is a dynamic and collaborative group of professionals who are passionate about delivering exceptional results. We're responsible for digitizing food service distributors with our AI technology and digital ordering solutions, and we're now looking for a Customer Success Manager in the UAE to join our team. As a Customer Success Manager, you'll be the daily point of contact for our distributors, ensuring a seamless onboarding process and driving growth and efficiency throughout the partnership lifecycle.

Roles & Responsibilities

As a Customer Success Manager at blithequark, you'll be responsible for:

• Managing and owning the execution of premium distributor partnerships, with direct responsibility for the revenue generated from each deal
• Supporting account executives as they enter the negotiation stage and taking ownership of the relationship once commercial agreements have been signed
• Preparing and leading trainings for new partners to ensure a seamless onboarding process
• Spending 1–2 days on site with distributors in the UAE as they launch our blithequark AI proposition and ensuring their team is fully equipped to integrate the product into their daily operations
• Identifying upsell and cross-sell opportunities with your existing portfolio of distributors
• Liaising between your distributors and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to their needs
• Sharing distributor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement

Who We're Looking For

We're seeking a highly motivated and collaborative professional with:

• 2–4 years of experience in an externally-facing project management role
• A strong work ethic with the motivation to always improve and grow—for yourself and the team
• A can-do attitude; you're willing to roll up your sleeves and get stuff done
• An amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders
• Someone able to understand a problem, get to the crux of an issue quickly, and implement solutions proactively
• High attention to detail, setting and maintaining high standards
• A huge team player with a team-first mentality
• Fluent English communicator (written & spoken)

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals in the industry
• Opportunities to work on high-impact projects and initiatives that drive business growth and efficiency
• A dynamic and collaborative work environment that encourages creativity, innovation, and teamwork

Work Environment and Company Culture

Our office in the UAE is a vibrant and dynamic space that reflects our company culture. We prioritize teamwork, collaboration, and open communication, and we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Customer Success Manager, you'll be part of a close-knit team that's passionate about delivering exceptional results and making a positive impact on the global food system.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A generous retirement savings plan
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Opportunities for professional development and growth

How to Apply

If you're a motivated and collaborative professional with a passion for problem-solving and a drive to succeed, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Apply for this job