Experienced Temporary Customer Service Agent – Medicare Health Plan Enrollment Support

Are you a customer service professional with a passion for helping others navigate complex healthcare systems? Do you have a strong background in call center environments and a knack for building rapport with customers? If so, we invite you to join blithequark's dynamic team of customer service agents as a Temporary Customer Service Agent – Medicare Health Plan Enrollment Support. At blithequark, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Temporary Customer Service Agent, you'll play a critical role in supporting Medicare-eligible retirees in selecting the right Medicare health plans for their needs. With a strong focus on customer satisfaction and a commitment to excellence, you'll have the opportunity to grow your skills and advance your career in a fast-paced and dynamic environment.

Responsibilities:

As a Temporary Customer Service Agent, you'll be responsible for:

• Making outbound and inbound calls to confirm, schedule, and reschedule participants' appointments with Benefit advisors
• Working with customers who have or do not have an enrollment with the account
• Answering inbound calls pertaining to the status of an application or general customer inquiries
• Responding to instant live chat requests from customers
• Assisting customers with website navigation and self-service options
• Performing other duties as assigned

Must-Haves:

To succeed in this role, you'll need:

• A high school degree or equivalent
• Ability to hardwire equipment and meet the required internet speeds
• 1+ years of customer service experience in a call center environment preferred
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollment is preferred
• Strong written and verbal communication and rapport-building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, the internet, and computer tools
• Active listening skills to understand both verbal and non-verbal cues
• Ability to utilize research options
• Confidence and resilience during challenging interactions
• Ability to accurately document all conversations and actions taken
• Possesses the ability to talk and type efficiently simultaneously
• Ability to multitask across multi-functional work
• On-camera visibility during any meetings, trainings, or per leadership request

Training and Development:

As a Temporary Customer Service Agent, you'll receive comprehensive training to ensure your success in this role. Our training program includes:

• 3 weeks of training, Monday - Friday, 8:00am - 5:00pm EST
• Mandatory training with no time off approved
• Training will cover all aspects of the job, including Medicare health plan enrollment, customer service skills, and technology training

Compensation and Benefits:

As a Temporary Customer Service Agent, you'll enjoy:

• $18/hour pay rate
• 100% remote work from home
• Flexible scheduling, including evenings and weekends
• Opportunities for career growth and advancement
• Comprehensive training and development program
• Competitive compensation and benefits package

Work Environment and Culture:

At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our culture is built on the following values:

• Customer-centricity: We're passionate about delivering exceptional customer experiences that exceed our clients' expectations.
• Collaboration: We work together as a team to achieve our goals and support each other's success.
• Innovation: We're always looking for new and better ways to do things, and we encourage our employees to think creatively and take calculated risks.
• Integrity: We operate with integrity and transparency in all our interactions, both internal and external.

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.

How to Apply:

If you're a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

This job description is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. Apply Job! Apply to this Job Apply for this job