Experienced Full Stack Customer Lending Representative – Phone Sales (Fully Remote)

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of meeting sales targets? If so, we invite you to join blithequark's dynamic team as a Customer Lending Representative in a fully remote role. As a key member of our sales force, you will be the first point of contact for our consumers, providing personalized support and guidance to help them achieve their financial goals.

About blithequark

blithequark is a digital commerce company committed to serving its customers throughout the home ownership journey. With a digital-first approach, we have revolutionized the mortgage industry, making it easier, faster, and less stressful to purchase or refinance a home. As the nation's second largest non-bank retail mortgage lender, blithequark enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions.

Job Summary

As a Customer Lending Representative, you will be responsible for handling high-volume phone calls, providing exceptional customer service, and building rapport with prospective customers. You will work closely with our Loan Officers to identify customer needs and preferences, and facilitate quality lead transfers to ensure a seamless customer experience. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Handle 200-300 calls per day on an outbound dialer, providing exceptional customer service and building rapport with prospective customers

• Verify information submitted by the consumer through an online inquiry and identify customer goals and objectives
• Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Meet or exceed sales targets and performance metrics
• Stay up-to-date with industry trends, products, and services to provide informed and personalized support to customers

Requirements

* 2+ years of outbound Call Center Experience required

• 2+ years of Customer Service and/or Sales Experience required
• Ability to handle high-volume phone calls and various rebuttals required
• Exceptional verbal, written, and interpersonal communication skills required; Bilingual a plus
• Proficient Computer and Data Entry Skills required
• High School Degree or equivalent required; Bachelor's degree preferred

Why Join blithequark?

* Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive

• Work with other passionate, purposeful, and customer-centric people
• Extensive internal growth and professional development opportunities, including tuition reimbursement
• Comprehensive benefits package, including Medical/Dental/Vision
• Wellness program to support both mental and physical health
• Generous paid time off for both exempt and non-exempt positions

Compensation and Benefits

* Base hourly rate: $17/hour

• Monthly bonus incentive
• Comprehensive benefits package, including Medical/Dental/Vision
• Wellness program to support both mental and physical health
• Generous paid time off for both exempt and non-exempt positions

What We Offer

* A dynamic and supportive work environment that fosters growth and development

• Opportunities for professional growth and advancement
• A comprehensive benefits package that supports your physical and mental well-being
• A generous paid time off policy that allows you to recharge and relax
• A collaborative and inclusive culture that values diversity and inclusion

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and values diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace that is inclusive and respectful of all individuals. Apply for this job