Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity at blithequark
Are you a highly skilled and motivated individual with a passion for delivering exceptional customer support? Do you have a strong background in bookkeeping and accounting practices, with a proficiency in accounting software? If so, we invite you to join our dynamic team at blithequark as an Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity.
About blithequark
blithequark is a leading provider of innovative solutions in the bookkeeping and accounting software industry. Our mission is to empower businesses and individuals to achieve their financial goals through our cutting-edge technology and exceptional customer support. As a remote-based company, we offer a flexible and dynamic work environment that allows our team members to thrive and grow in their careers.
Responsibilities
As an Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity, you will play a critical role in delivering exceptional customer support to our clients. Your primary responsibilities will include:
- Providing expert-level support to customers via phone, addressing their questions and concerns related to accounting software processes, ledger entry, navigation, and other troubleshooting needs.
- Proficiency in QuickBooks Online or comparable accounting software is required, with a strong understanding of bookkeeping and accounting practices, including AR, AP, journal entries, reconciliation, and other related tasks.
- Demonstrating excellent customer service skills, with the ability to communicate effectively with customers in a friendly and professional tone.
- Comfort with cross-selling relevant products while addressing customer concerns, with a strong ownership of customer issues to provide confident resolution.
- Staying up-to-date with the latest features and updates of accounting software, with a commitment to ongoing learning and professional development.
Why Join blithequark?
As a member of our team, you can expect a range of benefits and perks, including:
- Flexible scheduling: Create your own schedule and work from the comfort of your own home.
- Competitive compensation: Earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes.
- Opportunities for growth: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: Our team is dedicated to helping you succeed, with a focus on delivering top-notch service to our customers.
- Low-stress role: Enjoy a low-stress work environment with great rewards, perfect for reliable and motivated individuals.
Requirements
To be considered for this role, you must meet the following requirements:
- Proficiency in QuickBooks Online or comparable accounting software.
- Bookkeeping/accounting expertise, including AR, AP, journal entries, reconciliation, and other related tasks.
- Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or 'brick and mortar' call center environment.
- Comfort with cross-selling relevant products while addressing customer concerns.
- Strong ownership of customer issues to provide confident resolution.
- Tech savvy and avid computer user.
- Communicate with a friendly tone and professional demeanor.
Work Environment and Technology Requirements
To ensure success in this role, you will need:
- A quiet, uninterrupted space to work.
- An organized desk area.
- A personal computer (no tablet).
- Broadband internet connection, at least 10 Mbps download speed.
- Wired internet connection (no wi-fi or mobile internet).
- Windows 10 or Windows 11 operating system.
- Valid antivirus software installed, running, and up to date.
- Wired USB headset with microphone.
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.
Important Information
Please note that this is a contractual relationship, and you will remain an independent contractor for the duration of this program assignment. You must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Job Type
This is a contract position, with a flexible schedule available between 8 am and 8 pm CST, Monday to Friday.
Pay
The pay rate for this position is $15.30 - $20.40 per hour.
Ready for an Easy Start?
If you're reliable, motivated, and willing to learn, we want you! Apply now to join our dynamic team at blithequark as an Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity. Apply Job! Apply to this Job Apply for this job