Experienced Customer Support Specialist (Hungarian Speaker) – Join blithequark's Mission to Revolutionize Investing in Europe

Are you passionate about delivering exceptional customer experiences and making a lasting impact on a rapidly growing fintech company? Do you possess excellent communication skills, a strong problem-solving attitude, and a flair for the Hungarian language? If so, we invite you to join blithequark, a pioneering force in the European fintech landscape, as an Experienced Customer Support Specialist (Hungarian Speaker).

About blithequark

blithequark is on a mission to make investing better for everyone in Europe. By combining multi-currency accounts with unlimited access to global markets, we aim to break down barriers and eliminate hidden fees, empowering individuals to take control of their financial futures. With a strong foundation in the UK and EU, we've grown from an idea to a regulated business, launching in 22 countries and raising $35M in funding. Our stellar group of investors includes Lightspeed Venture Partners, Sir Richard Branson, Mosaic Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge, and a host of angel investors.

What You Will Do

As an Experienced Customer Support Specialist (Hungarian Speaker) at blithequark, you will play a vital role in handling customer contacts, making decisions that directly impact our customers and product. You will work in a fast-paced, friendly, and professional team with a lot of autonomy and little bureaucracy. You'll have the freedom to share ideas and have a lasting impact on our organization.

Key Responsibilities:

* Run day-to-day Customer Support: + Answer customer questions and solve problems that come in across various contact channels. + Handle formal complaints. + Review payment transactions and solve related customer problems. + Help with other operational and KYC tasks as needed. + Loop in other team members and escalate tasks to relevant stakeholders as needed.

• Measure the Success of Your Work:

+ Talk to customers and answer customer questions, solving problems that come in across various contact channels. + Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organization. + Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers.

• Help Build the Support Features in the Product:

+ Create and update FAQs. + Build and maintain a knowledge base. + Improve automations like quick replies and contact attribution.

Requirements:

* Exceptional written and spoken English – you'll need to interact with customers via email today and potentially chats/phone in the future.

• C2/Bilingual proficiency in Hungarian.
• 1+ years of experience within Customer Support/ Customer Operations.
• Empathy for customer problems and a drive to solve their issues.
• You are a quick learner.
• Strong communicator and able to work across teams and functions.
• Computer literacy – we're an early growth start-up, and our tools are still being developed, so you'll need to be comfortable with using less refined tools.
• Basic SQL is not required but would be advantageous.
• Having an understanding of investment services or experience in a startup environment are pluses.

Benefits:

* A competitive startup package with stock options that vest monthly after a one-year cliff.

• Brand new office in Tallinn (Kalamaja).
• Flexible working hours.
• A flexible approach to working remotely - 2 remote days per week allowed.
• Private health insurance.
• All the usual office facilities, including free tea, coffee & snacks.
• Dog-friendly office (20% distracting, but 100% cute).
• Cycling or running to work? We've got bike parking and showers.
• Quarterly international team events.

Interview Process Outline:

1. Intro call with a recruiter. 2. Video call with the Head of Customer Operations. 3. Team interview on-site. 4. Meeting with one or both of founders.

Why Join blithequark?

At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, offering flexible working hours and remote work options. Our team is made up of talented individuals from diverse backgrounds, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. If you're a customer-focused professional with a passion for the Hungarian language and a drive to make a difference in the fintech industry, we invite you to join our mission. Apply now to become an Experienced Customer Support Specialist (Hungarian Speaker) at blithequark and be part of a team that's revolutionizing investing in Europe. Apply for this job