Experienced Customer Success Manager - Public Sector at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Success Manager to join our team, focusing on Public Sector customers in the US.

About blithequark

blithequark is a pioneer in the Connected Operations Cloud, empowering organizations to harness the power of Internet of Things (IoT) data and develop actionable insights to improve their operations. Our mission is to make the world a safer, more efficient, and more sustainable place by helping industries like agriculture, construction, field services, transportation, and manufacturing digitally transform their operations at scale. With a strong focus on customer success, we're committed to delivering exceptional experiences that drive business value and growth.

The Role

As a Customer Success Manager at blithequark, you'll be on the front lines, ensuring our Public Sector customers achieve their goals and maximize the value of our IoT platform. You'll work closely with our top customers to understand their unique challenges, advise on how to customize our solutions for their needs, and become their long-term partner. This role is cross-functional in nature, requiring you to collaborate with Sales, Support, Sales Engineering, and Product teams to deliver exceptional customer experiences.

Responsibilities

* Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers' decision makers and our executive leadership, where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their blithequark products
• Deeply understand the blithequark platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed blithequark's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum Requirements

* 2-3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, and day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution

Ideal Candidate

* Strong bias for action, the ability to think big, with insistence on high standards

• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment

What We Offer

* Competitive total compensation package

• Employee-led remote and flexible working
• Health benefits
• blithequark for Good charity fund
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible working model that caters to the diverse needs of our teams

Accommodations

blithequark is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodations throughout the recruiting process, please email [email protected] or click here.

Flexible Working

At blithequark, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements.

Fraudulent Employment Offers

blithequark is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '@blithequark.com' or '@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here.

How to Apply

If you're a motivated and experienced professional looking to make a meaningful impact in the Public Sector, we want to hear from you! Apply to this role today and join our team at blithequark. Apply for this job