Experienced Bilingual Customer Support Representative – Inbound Calls – Remote Opportunity
Are you a warm and knowledgeable individual with a passion for helping others? Do you possess excellent communication skills in both English and Spanish? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Support Representative. As a key member of our crew, you will play a vital role in providing exceptional customer service to our clients, answering inbound customer inquiries, and resolving issues in a friendly and professional manner.
About blithequark
blithequark has been a pioneer in the Customer Experience Services industry since 2007. Our innovative approach has enabled us to partner with top brands worldwide, providing customer support, content moderation, trust and safety, community management, and social media services. Our client list includes a diverse range of companies, from startups to Fortune 500 giants, and we support over 50 languages in more than 90 countries. As a remote company, we offer a unique opportunity to work with great people on exciting projects for amazing brands.
Project Details
As a Bilingual Customer Support Representative, you will be working on a project with a client whose innovative software helps property owners identify potential overpayments on their property taxes and leverages automation to secure eligible tax reductions. This is not a sales role, but rather a customer support position where you will serve as a warm and knowledgeable point of contact, answering inbound customer inquiries about the client's services.
Key Responsibilities
* Handle phone-based customer support in both Spanish and English, providing clear, friendly assistance to customers seeking more information.
- Answer inbound customer inquiries about the client's services, resolving issues in a timely and professional manner.
- Utilize strong multitasking skills to manage multiple customer interactions simultaneously.
- Research and learn new things each day to provide accurate and up-to-date information to customers.
- Maintain a positive and energetic attitude, taking pride in helping customers find the best solution.
Project Hours and Commitment
* Project hours: Monday - Friday, 6 am - 3 pm (All Times Pacific)
- Commitment: 20 hours per week for 90 days (as needed)
Hourly Pay Rate
* To be discussed in the interview phase
What We're Looking For
* Pleasant phone voice
- Phone experience in a call center environment is preferred but not required
- Strong multitasking skills, with a passion for research and learning new things each day
- Energetic and positive individuals that take pride in helping people find the best solution
- Bilingual in English and Spanish
Why Join blithequark?
* Opportunity to work with a dynamic and innovative company
- Chance to develop your skills and knowledge in a fast-paced environment
- Collaborative and supportive team culture
- Flexible remote work arrangement
- Competitive hourly pay rate (to be discussed in the interview phase)
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to reviewing your application and discussing this opportunity further with you.
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