Experienced Customer Solutions Representative - Collector - Starting September 2025 - Remote Opportunity at blithequark

Are you a customer service professional with a passion for helping people find solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Solutions Representative - Collector, starting in September 2025. As a key member of our team, you will play a critical role in helping our customers navigate financial challenges and achieve their goals.

About blithequark

blithequark is a customer-centric, leading digital financial services company with a passion for innovative financial solutions. We are committed to "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our team is dedicated to delivering exceptional customer experiences, and we are looking for talented individuals who share our vision.

The Opportunity

As an Experienced Customer Solutions Representative - Collector, you will be responsible for contacting Ally auto loan customers to remind them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You will work in a fun team environment, leaving at the end of the day feeling like you made a difference.

Key Responsibilities

* Contact customers to determine reason for payment delinquency and negotiate payment commitment

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

Requirements

* High School Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to build rapport with customers
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including Microsoft Windows and internet-based applications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Extensive training with an emphasis on compliance, negotiating, and selling skills
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities for professional certifications and licenses

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is committed to delivering exceptional customer experiences. Our team is passionate about helping our customers achieve their financial goals, and we are looking for talented individuals who share our vision.

• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with matching and company contributions
• Paid time off and holidays
• Employee recognition and reward programs

Compensation and Benefits

* Base pay range: $47,840 - $52,000 USD

• Incentive compensation: This position is eligible to participate in a variable incentive plan
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with matching and company contributions
• Paid time off and holidays
• Employee recognition and reward programs

How to Apply

If you are a motivated and customer-focused individual who is passionate about helping people find solutions, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.

Accommodation Requests

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, please email us at [insert contact information]. Apply for this job