Experienced Full Stack Video Game Customer Support Specialist – Japanese Fluent
Are you a passionate gamer with exceptional communication skills and a knack for troubleshooting? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Video Game Customer Support Specialist – Japanese Fluent. In this role, you'll be the first point of contact for customers seeking assistance with our popular video game franchise, providing top-notch support via email and leveraging your technical expertise to resolve complex issues.
About blithequark
blithequark is a leading innovator in the gaming industry, dedicated to creating immersive experiences that captivate players worldwide. Our team is passionate about delivering exceptional customer support, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Video Game Customer Support Specialist – Japanese Fluent, you'll be part of a dynamic team that's shaping the future of gaming.
Key Responsibilities
As a Video Game Customer Support Specialist – Japanese Fluent, your primary responsibilities will include: ### Account & Platform Level Tickets
- Respond to customer inquiries and resolve issues related to account and platform troubleshooting, including general troubleshooting for all basic platform and account level issues.
- Provide information on various promotional opportunities and bundles to enhance the customer experience.
### Cross-Training Opportunities
- After mastering account and platform tickets, you'll have the opportunity to cross-train and focus on other queues, including:
+ Technical Support + Gameplay + Social Media + Special niche queues ### Deliverables
- Consistently hit productivity and quality targets, as measured by handle time, quality scores, and customer feedback.
- Demonstrate strong investigative skills, particularly in resolving money-related tickets (Account Takeover, Fraud, Refund abuse, etc.).
- Utilize excellent communication skills to accurately understand customer problems and know when to escalate to another team.
- Properly tag all Zendesk tickets for accurate reporting to management.
### Essential Qualifications
- Previous customer support experience at a Technology, E-Commerce, or Game Company.
- Previous email or online customer support experience for software; call center work is not a direct correlation.
- Experience in one or more online ticketing system, with proficiency in Zendesk.
- Excellent, customer-friendly, grammatically correct, and verifiable writing skills.
### Preferred Qualifications
- Video gaming experience, particularly with our popular video game franchise.
- Fluency in Japanese, with excellent communication skills.
### Work Environment and Company Culture At blithequark, we're committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer support, and we're dedicated to providing opportunities for professional development and career growth. ### Compensation, Perks, and Benefits We offer a competitive salary, comprehensive benefits package, and a range of perks, including:
- Comprehensive health insurance
- 401(k) matching program
- Flexible work arrangements
- Professional development opportunities
- Access to the latest gaming technology and software
### How to Apply If you're a motivated and customer-focused individual with a passion for gaming, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to our online application portal. We look forward to hearing from you!
Equal Employment Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apply for this job