Experienced Full Stack Customer Support Consultant – Multilingual Customer Experience Expert (Poland, Remote)

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the world of technology? Do you thrive in multicultural and multilingual environments, and are you eager to master new skills and achieve challenging goals? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant, where you'll have the opportunity to work with cutting-edge technology, build positive relationships with customers, and grow your career in a supportive and inclusive environment.

About blithequark

blithequark is a leading provider of Support-as-a-Service solutions, offering secure technical, customer support, and CX services to tech companies around the globe. With over 10 years of experience, we've established ourselves as an industry leader in premium outsourced customer support, with 8 hubs worldwide and a team that speaks over 60 languages. Our commitment to treating our team members like clients has earned us a reputation for providing a wholesome and positive experience, and we're now seeking a talented Customer Support Consultant to join our team.

What You'll Do

As a Customer Support Consultant at blithequark, you'll be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs. You'll also be expected to:

• Provide timely and effective support to customers, resolving their queries and issues in a professional and courteous manner
• Build trust and rapport with customers, understanding their needs and preferences to deliver personalized support
• Stay up-to-date with cutting-edge technology and industry trends, applying this knowledge to improve customer experiences and resolve complex issues
• Maintain confidentiality and handle sensitive customer information with care
• Collaborate with developers and other departments to resolve technical issues and improve product and service offerings
• Continuously improve customer happiness practices and maintain a working knowledge of our client's products and services

What You Need to Succeed

To excel in this role, you'll need:

• Native Polish and English B2 communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Analytical and research skills, with the ability to quickly identify and resolve complex issues
• A positive and responsible attitude, with a strong commitment to customer satisfaction and team collaboration
• A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

While not essential, experience with CRM systems and a background in crypto/finance would be a great plus in this role.

Benefits and Perks

As a Customer Support Consultant at blithequark, you'll enjoy a range of benefits and perks, including:

• Flexible schedule and the opportunity to work fully remotely
• Inclusive international environment, with a diverse team of professionals from around the world
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation, to ensure your success in the role
• Work-life balance, with a focus on your well-being and career growth
• Responsive management, committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with the company

Disclaimer

blithequark is an equal opportunities employer, committed to providing a fair and inclusive environment for all team members. We welcome applications from diverse backgrounds and experiences, and our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact in the world of technology, we invite you to apply for this exciting opportunity. Please send your CV in English, highlighting your outstanding skills and experience, and we'll be in touch to discuss your application further. Apply for this job