Experienced Bilingual Technical Customer Service Associate (German/English) – Life Sciences Industry Cloud Solutions

At blithequark, we're a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we've surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. Our values – Do the Right Thing, Customer Success, Employee Success, and Speed – are at the heart of everything we do. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This role is ideal if you're looking to build a career with a company that has a track record of success, and excellent corporate culture grounded in our values. If you're driven to provide an excellent customer experience and work with software, this job is for you! As a Bilingual Technical Customer Service Associate, you'll be the face of blithequark, providing top-notch support to our clients and ensuring their success with our industry cloud solutions.

Key Responsibilities:

* Advise end users on best practices when using blithequark's applications

• Identify and resolve client issues associated with blithequark's applications
• Build strong and professional relationships with all users of blithequark's applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements:

* 1+ year relevant experience in a customer service role

• Effective communication, organizational, and time management skills
• Professional telephone manners
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills (German, English)
• Ability to quickly understand client requirements and needs and articulate potential solutions

Essential Qualifications:

* Bachelor's degree in a related field (e.g., computer science, business administration, or a related field)

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent written and verbal communication skills
• Strong customer service skills and ability to build strong relationships with clients

Preferred Qualifications:

* Experience working in a SaaS environment

• Knowledge of industry cloud solutions and life sciences industry
• Experience working with technical software applications
• Certification in customer service or a related field (e.g., ITIL, Customer Service Certification)

Skills and Competencies:

* Strong technical skills, including proficiency in software applications and industry cloud solutions

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and ability to build strong relationships with clients

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and fast-paced environment

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a diverse team of professionals
• Flexible work arrangements to support your work-life balance
• Opportunities to work on high-profile projects and contribute to the success of blithequark

Work Environment and Company Culture Highlights:

* Work from home or in the office, depending on your preference

• Collaborative and supportive work environment with a diverse team of professionals
• Flexible work arrangements to support your work-life balance
• Opportunities to work on high-profile projects and contribute to the success of blithequark
• Access to training and development programs to enhance your skills and knowledge

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Private health insurance
• Flexible work arrangements to support your work-life balance
• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a diverse team of professionals

Conclusion:

If you're a motivated and customer-focused individual with a passion for software and the life sciences industry, we encourage you to apply for this exciting opportunity. As a Bilingual Technical Customer Service Associate, you'll have the chance to work with a dynamic team of professionals, build strong relationships with clients, and contribute to the success of blithequark. Don't miss out on this opportunity to join a company that's making a positive impact on the life sciences industry. Apply today! Apply for this job