Experienced Customer Service Advisor – Spanish Speakers – Join the blithequark Team!

Are you a customer-obsessed, relentless, and curious individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is revolutionizing the payments industry, and we're looking for talented individuals like you to join our specialist frontline team in Bristol.

About blithequark

In just a few short years, blithequark has disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game-changing. With over 150,000 customers across four countries, we're committed to delivering innovative solutions that make a real difference in people's lives.

Our People

At blithequark, our people are the driving force behind our success. We hire exceptional individuals and give them the autonomy, trust, and ownership to thrive. Our team is passionate, adaptable, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

The Role

We're searching for Spanish-speaking, passionate, engaging, and ambitious Customer Service Advisors to join our team. As a Customer Service Advisor, you'll be the face of blithequark, delivering exceptional service to our customers across various channels. You'll handle inbound calls, respond to emails, manage live chats, and proactively reach out to customers to keep them happy and in the loop.

Key Responsibilities:

* Handle inbound calls, respond to emails, and manage live chats to deliver exceptional customer service

• Answer a wide range of questions, from basic account information updates to troubleshooting technical issues
• Deliver an excellent service across all channels, including phone, email, and live chat
• Have value-based conversations with customers, taking opportunities to upsell and cross-sell our products and services
• Juggle various systems, both internal and external
• Take on problems with a "Right First Time" attitude and own challenges to see them through to the outcome
• Help us get even better at what we do by sharing feedback and ideas for improvement

What You'll Bring:

* A background in retail, hospitality, or contact-centre customer support (or a similar field)

• A commitment to delivering outstanding service and prioritizing customer satisfaction
• An ability to excel at building relationships and communicating clearly
• A proactive, can-do attitude and serious problem-solving skills
• Comfort with wearing multiple hats and juggling tasks efficiently
• The confidence to suggest improvements and constantly better what we do and how we do it
• A willingness to upsell and cross-sell our products and services to improve customer experiences

What's in it for You:

* Salary: £27,430 base salary

• Bonus: Potential to earn up to £3,000 in performance bonuses annually, paid out quarterly
• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station
• Working model: Our office-first culture means most teams at blithequark work 4+ days in the office - it's a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period)
• Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You'll know your schedule at least 12 weeks ahead.
• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset, etc.)
• Start date: We'll kick things off with an induction group joining us on the 3rd November

Diversity, Equity, and Inclusion at blithequark

At blithequark, we believe that our best work happens when we collaborate in-person. Our office-first culture fosters communication, drives innovation, and sparks our brightest ideas. We're committed to building teams that reflect the diversity of the businesses we serve, and we're passionate about creating relevant, innovative products that make a real difference in people's lives.

If You're the Right Fit...

If you're curious, relentless, and customer-obsessed, we want to hear from you! Visit [www.blithequark.careers](http://www.blithequark.careers) to find out more about our benefits and what it's like to work at blithequark. Check out our LinkedIn and Instagram pages to get a glimpse into our company culture and values.

Ready to Join the blithequark Team?

Apply now to become a part of our dynamic and passionate team! Apply for this job