Customer Service Specialist I – Remote Opportunity at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Specialist I. As a key member of our team, you will play a vital role in providing top-notch support to patients, insurance carriers, and physician offices, ensuring seamless communication and resolving issues with professionalism and courtesy.
About blithequark
blithequark is a leading provider of administrative and clinical support services, partnering with esteemed healthcare organizations like ColumbiaDoctors to deliver exceptional patient care. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a work environment that fosters growth, collaboration, and mutual respect. As a remote employee, you will enjoy the flexibility to work from the comfort of your own home while being part of a dynamic team that values work-life balance.
Job Summary
As a Customer Service Specialist I, you will be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary objectives will include:
* Collecting outstanding patient balances and establishing payment arrangements
* Updating patient and guarantor accounts with new demographic and insurance coverage information
* Providing exceptional customer service, resolving issues, and escalating contentious complaints to supervisors or higher management
* Documenting all interactions in our billing system, ensuring accurate and timely updates
Key Responsibilities
* Handle a high volume of calls in a timely and efficient manner
* Attempt to collect full payment from patients or guarantors in a professional and courteous manner
* Establish payment arrangements per guidelines and document terms in our billing system
* Apply payments collected over the phone to each date of service
* Handle customer inquiries, disputes, and complaints, escalating contentious issues to supervisors or higher management
* Obtain and update insurance, demographic, and guarantor information, as well as bill third-party payers as necessary
* Clearly document all interactions in our system, including follow-up steps after each call
Qualifications
* High school graduate or GED certificate required
* Minimum of 6 months' experience in a physician billing or third-party payer environment
* Demonstrated understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
* Ability to understand and navigate the payer adjudication process
* Experience with patient financial and practice management systems, particularly Epic and/or other electronic billing systems, is preferred
* Knowledge of medical terminology is preferred
* Previous call center/claims experience is preferred
* Previous experience in an academic healthcare setting is preferred
Compensation and Benefits
* Hourly rate ranges: $22.39 - $28.29
* Salary offers will be based on a variety of factors, including but not limited to experience, skill set, training, and education
* Comprehensive benefit package, including healthcare and various other benefits, to promote a healthy lifestyle
* Paid time off to support work-life balance
Why Join blithequark?
* Opportunity to grow as part of a Revenue Cycle Career Ladder
* Collaborative and dynamic work environment
* Flexible remote work arrangement
* Competitive compensation and benefits package
* Commitment to providing excellent customer service and maintaining a productive environment for all employees
* Equal employment opportunity employer, adhering to all requirements of all applicable federal, state, and local civil rights laws
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Visit our website to learn more about blithequark and submit your application today.