Ramp & Customer Service Agent – Airport Operations & Guest Experience Expert
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working outdoors in various weather conditions? If so, we invite you to join the blithequark team as a Ramp & Customer Service Agent. In this dynamic role, you will play a critical part in ensuring the smooth operation of airport operations, providing top-notch customer service, and contributing to the overall success of blithequark.
About blithequark
blithequark is a leading provider of airport services, dedicated to delivering exceptional experiences for our guests. Our team of professionals works tirelessly to ensure that every interaction, from check-in to departure, is seamless, efficient, and memorable. As a Ramp & Customer Service Agent, you will be an integral part of this effort, working collaboratively with our airport teams to provide world-class service to our guests.
Key Responsibilities
As a Ramp & Customer Service Agent, you will be responsible for a variety of tasks, including:
- Assisting guests with travel needs, such as answering inquiries, baggage handling, ticketing, checking-in passengers, and boarding flights
- Performing below-wing functions, such as transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft, and aircraft deicing
- Performing aircraft grooming and security searches
- Processing and securing guest luggage, including filing and maintaining luggage claims as necessary
- Loading and offloading luggage and cargo using conveyor belts
- Assisting and directing guests, making announcements, processing standby's and upgrade requests
- Performing other duties as assigned by management to ensure complete guest satisfaction
A Day in the Life
As a Ramp & Customer Service Agent, your day will be filled with a variety of tasks and interactions. You will work closely with our airport teams to ensure that every guest has a seamless and enjoyable experience. You will be responsible for handling multiple tasks simultaneously, working in a fast-paced environment, and adapting to changing situations. Your ability to think on your feet, communicate effectively, and provide exceptional customer service will be essential to your success in this role.
Job-Specific Experience, Education & Skills
To be successful as a Ramp & Customer Service Agent, you will need to possess the following skills and qualifications:
- Strong written and verbal communication skills
- Ability to juggle multiple tasks in a fast-paced environment
- Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia
- Ability to learn and operate a computerized reservation system
- Typing speed of at least 25 WPM
- Ability to consistently lift 50 pounds
- Ability to stand for long periods of time
- Ability to bend, stoop, squat, reach, and grasp
- Ability to perform basic mathematics
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Ability to participate in paid training that may require overnight travel
- Depending on work location, ability to obtain USPS Mail Handling Certification
- Ability to obtain airport security clearance
- Ability to communicate in English
- High school diploma or equivalent
- Minimum age of 18
- Must be authorized to work in the U.S.
Preferred Qualifications
* A minimum of 1 year of customer service or community service experience
- Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
Leadership Expectations
As a Ramp & Customer Service Agent, you will be expected to embody the values of blithequark, including:
- Owning safety
- Doing the right thing
- Being kind-hearted
- Delivering performance
- Being remarkable
Total Rewards
As a blithequark employee, you will receive a competitive total rewards package, including:
- Starting rate: USD $17.00/Hr.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs, including medical, dental, and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
FLSA Status
This position is non-exempt.
Employment Type
This is a part-time regular position.
Requisition Type
This is a frontline position.
Location
This position is located at the Pasco/Tri-Cities, WA - Airport.
Equal Employment Opportunity Policy Statement
It is the policy of blithequark to comply with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
Apply Now
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application by 7:00 PM Pacific Time on 4/30/2025. Apply for this job