Experienced Customer Service Representative – Delivering Exceptional Experiences for blithequark Customers

At blithequark, we're on a mission to revolutionize the way businesses operate by providing innovative solutions and exceptional customer experiences. As a leading national distributor of solutions for JanSan, Foodservice, and Industrial Packaging, we're committed to delivering the right SUPPLIES + SUPPORT to ensure our customers' success every day. We're now seeking an experienced Customer Service Representative to join our growing team and help us achieve our vision.

About blithequark

blithequark is a dynamic and forward-thinking organization that values people, embraces change, and strives to be the best employer we can be. With over 6,000 associates across 180+ locations, we serve thousands of customers nationwide in various end markets, including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. Our passion for delivering innovative solutions and exceptional customer experiences drives us to reach higher every day.

Job Summary

As a Customer Service Representative at blithequark, you'll play a critical role in meeting the specific and unique needs of our customers while ensuring a high level of customer service and maximizing productivity with minimum downtime. You'll work closely with sales representatives to service customers, provide timely and accurate information, and resolve customer issues efficiently. If you're a customer-focused individual with excellent communication skills, a keen attention to detail, and a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.

• Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients.
• Process customer orders and changes according to established department policies and procedures.
• Process orders for sales representatives and act as a point of contact regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and copy as required for customers.
• Research customer's problems and follow through to resolution.
• Provide administrative support for management, including report generation, data processing, and filing.
• Participate in other projects assigned by supervisor.

Ideal Candidate Profile

• High school diploma or equivalent; some college preferred.

• 1-2 years of Customer Service experience in a warehouse/distribution environment (an asset).
• Excellent verbal and written communication skills.
• Keen attention to detail and accuracy in handling data.
• Strong problem-solving skills.
• Ability to work independently and collaboratively.
• Customer-focused with a passion for delivering exceptional experiences.
• Physical Requirements: While performing the duties of this job, the employee will regularly sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.

Compensation & Benefits

We offer a competitive compensation package, including a pay range of $18-$22 per hour, based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, blithequark offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement, and more.

Why Join blithequark?

• Be part of a dynamic and forward-thinking organization that values people, embraces change, and strives to be the best employer we can be.

• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Enjoy a comprehensive benefits package that supports your health and well-being.
• Participate in ongoing training and development opportunities to enhance your skills and career growth.
• Contribute to a culture that values diversity, equity, and inclusion.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We welcome applications from qualified individuals of all backgrounds and perspectives. We're committed to creating an inclusive and diverse workplace where everyone can thrive.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply Now" button below. Apply Now We can't wait to hear from you! Apply for this job