Senior Full Stack Software Engineer – Customer Care Technology at blithequark
Join blithequark, a world leader in retail innovation, as a Senior Full Stack Software Engineer – Customer Care Technology. As a key member of our Global Technology EBS team, you will play a pivotal role in shaping the future of customer care technology, empowering millions of customers worldwide to live better every week. At blithequark, we're not just a company – we're a community that values diversity, inclusivity, and a kinder way of life. Our mission is to make a profound impact at every level of our organization, and we're looking for talented individuals like you to join our journey.
About blithequark
blithequark is a powerhouse of seven exceptional teams delivering world-class technology solutions and services that make a significant impact at every level of our organization. As a part of blithequark Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining blithequark means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of retail.
About the Team
Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest.
Key Responsibilities
As a Senior Full Stack Software Engineer – Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. Your key responsibilities will include:
- Leading the design and implementation of scalable, cloud-native solutions across the front end and back end
- Mentoring team members and driving best practices
- Collaborating closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery
- Troubleshooting and resolving complex production issues and guiding root cause analysis
- Helping steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures
Essential Qualifications
To be successful in this role, you will need:
- 5+ years of experience in full stack software development
- Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization
- Strong backend experience with Java, Spring Boot, REST API design, and microservices
- Experience in building distributed systems with Kafka or other messaging frameworks
- Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar)
- Solid grounding in data structures, algorithms, and software architecture
- Proven track record of leading technical initiatives, mentoring engineers, and driving continuous improvement
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience leading large-scale system modernization or application migration projects
- Familiarity with CRM platforms or customer support tools
- Experience with containerization (Docker, Kubernetes) and observability tools
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment
- Strong technical skills, including proficiency in full stack development, cloud computing, and CI/CD pipelines
- Experience with agile development methodologies and version control systems (e.g., Git)
- Strong understanding of software design patterns, principles, and best practices
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Senior Full Stack Software Engineer – Customer Care Technology, you will have opportunities to:
- Develop your technical skills through training and mentorship programs
- Take on leadership roles and contribute to the growth and development of our team
- Collaborate with cross-functional teams to drive innovation and improve customer care experiences
- Participate in hackathons, coding challenges, and other events to stay up-to-date with the latest technologies and trends
Work Environment and Company Culture
blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values:
- Collaboration and teamwork
- Innovation and experimentation
- Continuous learning and growth
- Work-life balance and flexibility
- Open communication and feedback
Compensation, Perks, and Benefits
As a Senior Full Stack Software Engineer – Customer Care Technology at blithequark, you can expect:
- Competitive salary range: $117,000.00-$234,000.00
- Annual or quarterly performance bonuses
- Stock options and equity participation
- Comprehensive benefits package, including medical, vision, and dental coverage
- 401(k) match and stock purchase plan
- Paid time off, including PTO, sick leave, holidays, and parental leave
- Flexible, hybrid work arrangement, with opportunities to work from home or in our office
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer – By Choice. We believe that diversity, equity, and inclusion are essential to our success and are committed to creating a work environment that values and respects all individuals.
How to Apply
If you're passionate about customer care technology and want to join a team that is shaping the future of retail, apply now! Please submit your resume, cover letter, and any relevant work samples or projects you'd like to share. We can't wait to hear from you! Apply for this job