Experienced Insurance Verification Coordinator II – Remote Customer Care Position at blithequark

Are you a customer-centric professional with a passion for delivering exceptional service in the medical industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Insurance Verification Coordinator II – Remote Customer Care Position. As a key member of our team, you will play a vital role in ensuring seamless communication between patients, healthcare providers, and insurance carriers. Your expertise in insurance verification, medical terminology, and customer service will enable you to provide top-notch support to our clients, driving business growth and customer satisfaction.

About blithequark

blithequark is a leading Fortune 500 company that has revolutionized the way healthcare services are delivered. With a commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of millions of people worldwide. Our company culture values diversity, inclusivity, and collaboration, providing a supportive and dynamic work environment that fosters growth and development.

Responsibilities

As an Experienced Insurance Verification Coordinator II – Remote Customer Care Position, your primary responsibilities will include:

• Verifying and documenting new patient insurance coverage and coordinating supply costs to communicate to patients and billing
• Re-verifying existing patient insurance coverage to ensure repeat order cost and eligibility is communicated
• Contacting insurance carriers to request prior authorizations as needed
• Verifying insurance coverage via HIPAA-compliant outbound phone calls or provider online portals
• Communicating with internal Sales Operations and Medical Billing teams regarding insurance eligibility
• Communicating with patients to explain insurance benefits and how they relate to medical supply purchases
• Maintaining knowledge of medical terminology, billing, and insurance guidelines
• Tracking daily production and submitting logs to supervisor

Requirements

To be successful in this role, you will need:

• Minimum 1 year of medical industry OR call center/customer service experience (insurance verification strongly preferred)
• Ability to read, analyze, and interpret medical supply publications, procedures, and training materials
• Strong communication and customer service skills
• Ability to meet production and quality standards: 1 completed insurance verification every 9–11 minutes on average with an error rate of 3.5% or less

Education

* Required: High School Diploma or GED (one to two years of related experience and/or training preferred)

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture values work-life balance, providing a supportive and inclusive environment that fosters growth and development. You will have access to ongoing training and development opportunities, as well as a comprehensive benefits package, including:

• Competitive hourly rate: $18.00 per hour
• Benefits available to full-time employees after 90 days of employment
• 401(k) with a company match available for full-time employees with 1 year of service on our eligibility dates

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As an Experienced Insurance Verification Coordinator II – Remote Customer Care Position, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with a company match

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service in the medical industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to [[email protected]](mailto:[email protected]) or text Jenise Nottage at 586-473-6098. Don't miss this opportunity to join a dynamic and innovative company that values customer satisfaction and employee growth. Apply today to become an Experienced Insurance Verification Coordinator II – Remote Customer Care Position at blithequark! Apply for this job