Experienced Part-Time Customer Support Representative – Remote Work Opportunity at blithequark

Are you ready to embark on a journey that combines the thrill of working in a dynamic environment with the satisfaction of making a difference in people's lives? Look no further than blithequark, where we're passionate about connecting our colleagues with our clients, partners, and communities to create a more inclusive and compassionate world. As a part-time Customer Support Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences, resolving issues with empathy and professionalism, and driving business growth through your expertise. If you're a people person with a passion for problem-solving, we want to hear from you!

Why You'll Love This Role

As a Customer Support Representative at blithequark, you'll have the opportunity to:

• Connect with customers in a friendly, professional, and courteous manner, providing solutions to their queries and concerns.
• Work in a fast-paced environment, leveraging your skills and experience to resolve complex issues and drive customer satisfaction.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Develop your skills and expertise through ongoing training and development programs.
• Enjoy a competitive hourly rate of $27, with opportunities for career growth and advancement.

Key Responsibilities

As a Customer Support Representative at blithequark, your key responsibilities will include:

• Handling customer inquiries and resolving issues in a timely and professional manner.
• Issuing, reissuing, and refunding traveler tickets.
• Booking, ticketing, and confirming flight reservations.
• Rebooking travelers on oversold flights and during irregular operations.
• Performing traveler check-in and boarding tasks, including ticketing and baggage handling.
• Working door scanners and related duties, including pre-boarding, carry-on bag scanning, and departure gate management.
• Operating jetways and bridges for boarding and deplaning passengers.
• Making boarding and departure gate announcements.
• Conveying domestic and international flight documents.
• Performing customer service flight close-out procedures.
• Accepting, checking, and labeling passengers' baggage at destination points, full-service ticket counters, and premium ticket counters.
• Maintaining the schedule of the flight boarding process.
• Performing customer service hands-on training.
• Processing and completing visa document exchanges at ticket counters and activation stations.
• Assisting passengers with self-service kiosk check-in and ticket counter staff handling at ticket counters.
• Operating lines at ticket counter booths and ticket counters.
• Clearing and checking international documents at ticket counters and activation stations.
• Accepting and activating passengers' self-labeled bags at activation stations.
• Assisting passengers requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory passengers, special assistance passengers, and unaccompanied minors.
• Performing customer service work related to handling regional flights and ground handling arrangements or agreements.

Requirements

To be successful in this role, you'll need:

• A bachelor's degree or equivalent experience.
• Bilingual language skills in certain areas.
• A valid driver's license as required by local authorities.
• To satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable.
• To obtain suitable airport power or US Customs security identification, if required.
• To pass a pre-employment drug screen, thorough background check, or fingerprinting to meet company and security requirements.
• To be eligible to work in the U.S.

Preferred Qualifications

While not required, the following qualifications will be advantageous:

• Working knowledge of Sabre or other passenger service systems.
• Previous customer service experience.
• Experience working in a high-speed environment.

What You'll Get

As a valued member of the blithequark team, you'll enjoy:

• Comprehensive health insurance, including medical, dental, vision, and prescription coverage, effective on your first day.
• Health programs that provide you with the tools, resources, and support you need to be your best self.
• A 401(k) program, available upon hire, with company contributions to your 401(k) program available after one year.
• Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the blithequark Family

At blithequark, we're committed to creating a workplace that's inclusive, compassionate, and empowering. Our 20+ Employee Business Resource Groups are designed to connect our colleagues with our clients, partners, networks, and investors, helping our colleagues reach their full potential and creating a comprehensive workplace that addresses and exceeds the needs of our diverse world. If you're ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly, while caring for people on life's journey, we want to hear from you. Apply now to join the blithequark team! Apply Now! Apply for this job