Experienced Customer Service Representative – Remote Opportunity with blithequark

At blithequark, we pride ourselves on providing exceptional care and support to our residents, and we're looking for a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our Contact Center, you will play a vital role in delivering outstanding customer experiences, exceeding appointment quotas, and driving business growth.

About blithequark

blithequark is a leading provider of innovative solutions and services that cater to the unique needs of our residents. We're committed to creating a tailor-made care plan for every individual, and our team is dedicated to delivering exceptional care and support. Our company culture values compassion, active listening, and open-ended inquiries, and we're looking for like-minded individuals to join our team.

Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Making 130-150 outbound calls daily to warm and new potential leads, using a call script to schedule patient appointments for multiple types of leads
• Collecting, recording, and accurately maintaining pertinent consumer information using our Customer Relationship Management (CRM) system
• Answering return inbound calls as needed after initial outbound contact, maintaining quality service by following organizational standard operating procedures
• Maintaining and exceeding daily, weekly, and monthly appointment (conversion) quotas
• Taking inbound call overflow as needed to maintain overall Contact Center client service levels
• Collaborating with Patient-Facing Clinical staff and hearing care professionals to deliver exceptional customer experiences
• Demonstrating professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Contributing to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Key Qualifications

To be considered for this role, you will need:

• 6 months of call center experience or an equivalent role, with a proven track record of success in a fast-paced environment
• Comfortable making an average of up to 150 sales calls per day to cold and warm leads
• Excellent interpersonal communication skills, with the ability to manage time effectively while multitasking
• Ability to manage objections and rejections, with a strong problem-solving and organizational skills
• Intermediate MS Word and Excel working knowledge, with proficiency in order entry speed
• High school diploma or equivalent required

Preferred Qualifications

While not required, the following qualifications would be highly beneficial:

• Target-driven and goal-oriented, with a strong desire to exceed appointment quotas
• Familiarity with customer management software and CRM systems
• Basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by blithequark
• Experience working in a remote or home-based environment

What We Offer

As a valued member of our team, you can expect:

• A competitive hourly rate of $20.00 per hour, with opportunities for individual and team-based bonuses
• A comprehensive benefits package, including 401(k) with a company match, FREE hearing aids to all employees and discounts for qualified family members, Legal Shield and Identity Theft Protection, PTO and Holiday Time, and 1 Floating Holiday per year
• A flexible work schedule, with part-time and full-time options available
• Opportunities for career growth and development, with a focus on continuous learning and improvement
• A supportive and collaborative work environment, with a strong emphasis on teamwork and open communication

Work Environment

As a remote employee, you will have the flexibility to work from the comfort of your own home, with a dedicated and quiet workspace. Our Contact Center is equipped with the latest technology and tools, and our team is committed to providing exceptional support and resources to ensure your success.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Job Type

Full-time

Pay

From $20.00 per hour

Expected hours

40 per week

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Paid time off
• Paid training
• Work from home
• Shift: 8 hour shift
• Day shift
• Supplemental pay types: Bonus opportunities
• Weekly day range: Monday to Friday
• Work setting: Remote

Experience

Call center: 1 year (Required)

Work Location

Remote Apply for this job