Experienced Air Customer Service Agent – Remote US Opportunity at blithequark

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy providing exceptional support to guests? If so, we invite you to join blithequark as an Air Customer Service Agent, working remotely from the comfort of your own home. As a key member of our team, you will play a vital role in delivering outstanding customer experiences and ensuring seamless travel arrangements for our guests.

About blithequark

blithequark is a leading provider of exceptional travel experiences, dedicated to exceeding the expectations of our guests. Our commitment to excellence is reflected in our strong company culture, which emphasizes the importance of teamwork, integrity, and customer satisfaction. As a remote Air Customer Service Agent, you will be part of a dynamic team that values collaboration, innovation, and continuous learning.

Responsibilities

As an Air Customer Service Agent, your primary responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to air-related issues
• Amending major schedule changes, performing ticketing activities (issuance, refunds, exchanges, etc.), and ensuring seamless travel arrangements for our guests
• Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing additional duties as assigned by leadership

Requirements

To succeed in this role, you will need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As a remote Air Customer Service Agent at blithequark, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives
• Base hourly range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience uniquely)

Our Culture

At blithequark, we value our employees and strive to create a positive and inclusive work environment. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We are committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates from diverse backgrounds.

How to Apply

If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team!

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we welcome applications from qualified candidates without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

blithequark will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]. Apply for this job