Experienced Customer Service / Technical Support Representative (Remote) – Deliver Exceptional Customer Experiences with a Forward-Thinking Global Organization
Are you a customer service and technical support professional looking for a new challenge in a dynamic and inclusive work environment? Do you want to join a company that prioritizes people-first culture, career growth, and personal development? Look no further! blithequark is seeking an experienced Customer Service / Technical Support Representative to join our remote team and help deliver exceptional customer experiences for our clients.
About blithequark
blithequark is a forward-thinking global organization that has earned numerous awards for its people-first culture, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. We're a diverse team of 70 countries, united by our passion for providing exceptional customer service experiences and tech-powered innovation. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences.
Career Growth and Personal Development
At blithequark, we believe in investing in our people and their careers. As a Customer Service / Technical Support Representative, you'll have access to paid training, performance-based incentives, and a range of FREE Learning and Leadership Development programs designed to help you grow and develop in your role. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to career growth and development.
What You'll Do in This Role
As a Customer Service / Technical Support Representative working from home, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and services, including smartphones, tablets, computers, and wearables
* Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offering additional products and/or services
* Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
* 1 year of customer service and/or technical support experience
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Strong computer navigation skills and PC knowledge
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* A desktop or laptop to complete PC and internet testing
* A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
What's in It for You
As a Customer Service / Technical Support Representative at blithequark, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join Our Team
If you're passionate about delivering exceptional customer experiences and want to join a company that prioritizes people-first culture, career growth, and personal development, apply today! We're excited to hear from you and explore how you can contribute to our mission.
Location
USA, OH, Work-at-Home
Language Requirements
English
Time Type
Full time
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!
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Join Our Team Today!
At blithequark, we're passionate about delivering exceptional customer experiences and creating a work environment that's inclusive, diverse, and supportive. If you're looking for a new challenge and want to join a company that prioritizes people-first culture, career growth, and personal development, we want to hear from you!
About blithequark
blithequark is a forward-thinking global organization that has earned numerous awards for its people-first culture, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. We're a diverse team of 70 countries, united by our passion for providing exceptional customer service experiences and tech-powered innovation.
Career Growth and Personal Development
At blithequark, we believe in investing in our people and their careers. As a Customer Service / Technical Support Representative, you'll have access to paid training, performance-based incentives, and a range of FREE Learning and Leadership Development programs designed to help you grow and develop in your role.
What You'll Do in This Role
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and services
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Your Qualifications
- 1 year of customer service and/or technical support experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join Our Team
If you're passionate about delivering exceptional customer experiences and want to join a company that prioritizes people-first culture, career growth, and personal development, apply today! We're excited to hear from you and explore how you can contribute to our mission.
Location
USA, OH, Work-at-Home
Language Requirements
English
Time Type
Full time
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!
``` Apply for this job