Experienced Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management

Are you a creative and tech-savvy individual looking to kick-start your career in the dynamic world of digital marketing and customer relationship management? Do you have a passion for social media and a knack for providing exceptional customer support? Look no further! blithequark is seeking an experienced Full Stack Social Media Customer Support Specialist to join our team in Burbank, CA.

About blithequark

blithequark is a leading global family entertainment and media company that creates and delivers unparalleled stories, experiences, and products for audiences around the world. From its humble beginnings as an animation studio in the 1920s to today's global media powerhouse, blithequark has remained committed to its tradition of innovation, creativity, and excellence. With operations in over 40 countries, our team of talented individuals comes together to create immersive experiences that are both universally appealing and locally relevant.

Job Summary

As a Full Stack Social Media Customer Support Specialist, you will play a critical role in providing exceptional customer support and driving business growth through social media marketing. You will work closely with our mission supervisors to develop and execute email marketing campaigns, analyze customer data, and provide insights to inform business decisions. This is an exciting opportunity to join a dynamic team and contribute to the success of blithequark's digital marketing initiatives.

Key Responsibilities

* Assist mission supervisors in the development and execution of email marketing campaigns, including planning, coordination, and analysis

• Collaborate with cross-functional teams to gather and prepare resources for campaign execution
• Create effort reports and provide insights to inform business decisions
• Utilize Adobe Dreamweaver and Photoshop to develop email marketing creative and trade resource assets
• Help with testing, QA, and analysis of CRM campaigns
• Provide exceptional customer support through social media channels, including responding to customer inquiries, resolving issues, and escalating complex problems
• Stay up-to-date with industry trends and best practices in social media marketing and customer relationship management

Required Capabilities and Abilities

* Excellent enthusiasm, energy, and willingness to learn and grow in the digital marketing industry

• Moderate to advanced knowledge of HTML
• Moderate Photoshop skills
• Strong understanding of digital marketing channels, including social media, email, and paid search
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
• Ability to work independently and as part of a team, with a strong sense of ownership and accountability
• Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform business decisions

Preferred Capabilities

* Foundation in digital marketing, with experience in project management and campaign execution

• Experience with social media marketing tools, including Hootsuite, Sprout Social, or Buffer
• Experience with email marketing tools, including Mailchimp, Constant Contact, or Marketo
• Knowledge of data analysis and reporting tools, including SQL, Excel, or Tableau
• Experience with other Adobe Creative Suite tools, including Adobe XD, Adobe Illustrator, or Adobe InDesign

Education and Qualifications

* Currently enrolled or graduated within the past six months from a bachelor's degree program in Marketing, Digital Marketing, or a related field

• Qualification requirements and program details:

+ Be enrolled in a licensed school/college taking at least one class in the semester/quarter (spring/fall) before participation in the internship program OR have graduated from a school/college in at least six months at the time of application posting + Be at least 18 years old + Have unlimited work authorization + Have not completed one year of continuous work on a blithequark internship or school program

How to Apply

To apply for this exciting opportunity, please submit your application through the link below. Be sure to attach your resume, a cover letter, and an electronic portfolio that showcases your skills and experience in digital marketing and customer relationship management. Apply Job!

About Our Benefits

blithequark offers a comprehensive benefits package, including medical, financial, and other benefits, depending on the level and position advertised. To learn more about our benefits, please visit our website at [insert link].

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates, including individuals with disabilities and veterans with disabilities. If you have a disability and require a reasonable accommodation to apply for this position, please email [insert email address] with your request.

Top 10 Interview Questions

* Can you tell us about yourself?

• What interests you about this position?
• What are your strengths?
• What are your weaknesses?
• Can you give an example of a time when you solved a problem creatively?
• How do you handle stress and pressure?
• How would you describe your work style?
• Can you tell us about a time when you had to work with a difficult colleague or supervisor?
• How do you stay organized and prioritize tasks?
• What are your long-term career goals?

Required Documents

* Qualifications certificate with mark sheets

• Passport size photographs
• Signature

We look forward to receiving your application and learning more about your qualifications and experience! Apply for this job