Experienced Remote Healthcare Customer Service Representative – Patient-Centric Account Resolution and Financial Performance Maximization

At blithequark, we are committed to delivering exceptional patient experiences and maximizing financial performance for our Client Partners. As a key member of our remote customer service team, the Experienced Remote Healthcare Customer Service Representative will play a vital role in resolving patient balances, maximizing financial performance, and providing a positive patient experience.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and financial performance for our Client Partners. Our team of experts is passionate about delivering exceptional patient experiences and maximizing financial performance through our cutting-edge technology and patient-centric approach.

Job Summary

We are seeking an experienced and patient-centric customer service representative to join our remote team. As a key member of our team, you will be responsible for resolving patient balances, maximizing financial performance, and providing a positive patient experience. This is a full-time remote position, offering a competitive hourly rate, flexible schedule, and a comprehensive benefits package.

Key Responsibilities

As an Experienced Remote Healthcare Customer Service Representative, you will be responsible for:

• Fielding inbound patient calls, insurance carrier calls, attorney calls, and non-self pay related calls in a professional, patient-centric manner
• Managing assigned inventory through the proper and timely cycling of dispositional segments within blithequark's software solution(s)
• Consistently meeting the total touches per day target (for both patients and guarantors) as determined by the assigned segment of A/R and other Client nuances and considerations
• Accurately setting up payment plans with patients per Client guidelines
• Securing payments and partial payments with patients per Client guidelines
• Performing account research and resolution on self-pay, FAP, and insurance topics in a timely and results-oriented fashion
• Consistently documenting all patient encounters in blithequark's source system and/or workflow solution
• Performing initial assessments for Financial Assistant Program(s) per Client guidelines

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent
• 2+ years of customer service experience
• 2+ years of call center experience
• 1+ year of collections experience
• 1+ year of revenue cycle experience
• Proficiency in Microsoft Office products, including Word, PowerPoint, and Excel
• HIPAA and related privacy and security acts and regulations knowledge
• Excellent communication skills and ability to connect with patients, leaders, and staff
• Team player with a passion for healthcare

Preferred Qualifications

* Any other languages (please explain)

• Experience with multi-system toggling and organizational efficiency
• Documentation and written communication skills

Work Environment and Culture

As a remote member of our team, you will have the flexibility to work from home and enjoy a comprehensive benefits package, including:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule

* 8-hour shift

• Monday to Friday

Compensation

* $16.00 - $20.00 per hour

Application Instructions

If you are a motivated and patient-centric individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. In your cover letter, please answer the following questions:

• In short, what is your understanding of 501r Guidelines?
• This position is very fast-paced, how do you handle working in a rapid and fast-paced environment?

We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Application Question(s)

* In short, what is your understanding of 501r Guidelines

• This position is very fast paced, how do you handle working in a rapid and fast-paced environment?

Education

* High school or equivalent (Required)

Experience

* Customer Service: 2 years (Required)

• Call Center: 2 years (Required)
• Collections: 1 year (Required)
• Revenue Cycle: 1 year (Required)

Language

* Any other languages, if so, please explain (Preferred)

Work Location

* Remote Apply Job! Apply for this job