Experienced Customer Service Representative and Interviewer – Remote Opportunity at blithequark

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service and supporting a dynamic team? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative and Interviewer, working remotely from the comfort of your own home.

About blithequark

blithequark is a leading organization in the healthcare industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on people's lives. As a remote employee, you will be an integral part of our Telemed team, working closely with our agents, brokers, applicants, and clients to ensure seamless communication and exceptional service.

Job Summary

As an Experienced Customer Service Representative and Interviewer, you will play a vital role in supporting our Telemed team by assigning and completing incoming work within the same day. Your daily duties will include answering incoming telephones, handling complaints, and providing exceptional customer service. You will also have the opportunity to act as a mentor to your teammates, providing training and assistance with special projects.

Key Responsibilities

* Interviews: + Obtain health history and personal information from clients applying for insurance + Promote professionalism and adhere to confidentiality agreements

• Customer Service:

+ Supports the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members

• Training & Development:

+ Attends and participates in development programs + Maintain certification where applicable, and continue to improve skills + Cross-train to other positions as directed + Train teammates on new tasks, mentor new employees, and answer questions on process and system functionality

• Professional Image:

+ Exhibits professional demeanor at all times while representing blithequark

• Goals & Objectives:

+ Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions

Qualifications

* High School diploma or equivalent

• Good organizational skills, effective communication skills, and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Prefer 6 months of customer service experience and knowledge of medical terminology
• Ability to sit for extended periods; lift up to 10 lbs; utilize computer, monitor, and keyboard for assigned shift

Working Conditions

* Part-Time: 25-29 hours per week

• Remote work arrangement, requiring a dedicated workspace with minimal distractions
• Ability to work independently with minimal supervision

Remote Requirements

* Desktop or laptop computer with Windows 10 or newer

• A second monitor will be needed prior to starting this position, if hired
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• Headset
• Office or quiet place in home to work

Career Growth Opportunities and Learning Benefits

As a remote employee at blithequark, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs and training sessions
• Opportunities for advancement and career growth
• Collaborative and supportive team environment
• Flexible work arrangements and work-life balance

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. As a remote employee, you will be an integral part of our team, working closely with colleagues from diverse backgrounds and experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for bonuses and incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities and training sessions

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job