Experienced Customer Service Representative – Patient Registration and Experience Enhancement

At blithequark, we are dedicated to revolutionizing the patient experience and financial performance of hospitals, health systems, and medical groups through our cutting-edge technology-driven solutions. As a leading provider of innovative revenue cycle management services, we are committed to delivering exceptional care and service to our patients. We are now seeking an experienced and compassionate Customer Service Representative to join our team at Ascension Via Christi Hospital Pittsburg.

About blithequark

blithequark is a global leader in the healthcare industry, combining the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform. Our sophisticated analytics, AI, intelligent automation, and workflow orchestration enable us to transform the patient experience and financial performance of our clients. We are passionate about delivering exceptional care and service to our patients, and we are committed to creating a workplace culture that values diversity, inclusion, and employee growth.

Job Summary

As a Customer Service Representative at blithequark, you will play a critical role in enhancing the patient experience at Ascension Via Christi Hospital Pittsburg. You will work in a fast-paced environment, interacting with patients, clinicians, and other stakeholders to collect information, answer questions, and provide exceptional customer service. You will be the face of blithequark, building trust and rapport with patients and families, and ensuring that their needs are met in a timely and compassionate manner.

Key Responsibilities

* Work in a fast-paced environment, interacting with patients, clinicians, and other stakeholders to collect information, answer questions, and provide exceptional customer service.

• Collect patient and insurance information, using multiple screens and programs to input data accurately and efficiently.
• Work across multiple programs and typing as quickly as patients can talk, while maintaining accuracy and attention to detail.
• Assist patients who may be very ill or worried, providing emotional support and listening carefully to ease their anxiety.
• Build rapport with patients and families, asking follow-up questions and providing clear and concise information to ensure their needs are met.
• Work in a team environment, collaborating with clinicians and other stakeholders to ensure seamless communication and care.
• Participate in ongoing training and education to stay up-to-date on the latest technology and best practices in patient registration and experience enhancement.

Requirements

* High School Diploma or GED

• Excellent customer service experience
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong communication and interpersonal skills, with the ability to build rapport with patients and families
• Ability to work accurately and efficiently, with attention to detail and a commitment to quality
• Ability to work in a team environment, collaborating with clinicians and other stakeholders
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude

Preferred Qualifications

* Previous experience in a healthcare setting, preferably in patient registration or experience enhancement

• Knowledge of healthcare terminology and procedures
• Experience working with electronic medical records (EMRs) and other healthcare technology systems
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build rapport with patients and families

• Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions
• Ability to work accurately and efficiently, with attention to detail and a commitment to quality
• Ability to work in a team environment, collaborating with clinicians and other stakeholders
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude
• Strong technical skills, with the ability to learn and use multiple software systems and technology platforms

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and education programs, including:

• Ongoing training and education to stay up-to-date on the latest technology and best practices in patient registration and experience enhancement
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment, with a focus on teamwork and employee development
• Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

At blithequark, we are passionate about creating a workplace culture that values diversity, inclusion, and employee growth. We are committed to:

• Providing a safe and supportive work environment, with a focus on employee well-being and safety
• Fostering a culture of collaboration and teamwork, with opportunities for employee development and growth
• Embracing diversity and inclusion, with a commitment to equal employment opportunity and a workplace free from harassment
• Encouraging employee feedback and suggestions, with a focus on continuous improvement and innovation

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Base pay range: $14.00 - $15.96 per hour
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment, with a focus on teamwork and employee development
• Competitive benefits package, including health insurance, retirement savings, and paid time off
• Ongoing training and education to stay up-to-date on the latest technology and best practices in patient registration and experience enhancement

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity, inclusion, and equal employment opportunity. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and individuals from underrepresented communities. If you require a reasonable accommodation to complete the job application process, please contact us at [insert contact information]. Apply for this job