Experienced Customer Service Representative – Office Operations and Support

At blithequark, we're on a mission to deliver exceptional customer experiences and provide top-notch services to our valued clients. As a trusted provider of residential plumbing services, septic services, and portable sanitation, we're committed to excellence and innovation. We're now seeking a highly skilled and dedicated Customer Service Representative to join our team and help us achieve our goals.

About blithequark

blithequark has been a trusted provider of residential plumbing services, septic services, and portable sanitation for over 15 years. We proudly serve the Tulsa and Grand Lake areas, offering reliable and efficient solutions to our valued customers. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing the best possible services to our clients.

Job Summary

We're looking for a highly motivated and organized Customer Service Representative to join our team. As a key member of our office operations team, you'll be responsible for providing exceptional customer service, managing office operations, and ensuring the smooth day-to-day functioning of our business. If you're a hard-working professional with a passion for delivering exceptional customer experiences, we want to hear from you!

Responsibilities

As a Customer Service Representative at blithequark, you'll be responsible for the following key tasks:

• Organize office operations and assist associates in ways that optimize procedures, ensuring seamless communication and collaboration across the team
• Sort and distribute communications in a timely manner, ensuring that all stakeholders are informed and up-to-date
• Create and update records, ensuring accuracy and validity of information, and maintaining confidentiality when necessary
• Schedule and plan meetings and appointments, ensuring that all stakeholders are aware of upcoming events and deadlines
• Monitor the level of supplies and handle shortages, ensuring that our team has the resources they need to deliver exceptional customer experiences
• Resolve office-related malfunctions and respond to requests or issues, providing timely and effective solutions to our team and customers
• Coordinate with other departments to ensure compliance with established policies, procedures, and protocols
• Maintain trusting relationships with suppliers, customers, and colleagues, ensuring that our business is built on strong partnerships and relationships
• Perform receptionist duties when needed, providing exceptional customer service and support to our clients

Preferred Skills

To be successful in this role, you'll need to possess the following skills and qualifications:

• Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
• Knowledge of "back-office" computer systems, including experience with software applications and systems
• Working knowledge of office equipment, including printers, copiers, and other essential tools
• Thorough understanding of office management procedures, including experience with scheduling, record-keeping, and supply management
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Analytical abilities and aptitude in problem-solving, with the ability to think critically and creatively
• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels
• Proficiency in MS Office, including Word, Excel, and Outlook
• Knowledge of QuickBooks and Excel, with experience in financial management and reporting

Why Join Our Team?

At blithequark, we offer a range of benefits and perks that make us an attractive employer. Some of the benefits we offer include:

• Paid Time Off, including paid birthday and holiday pay
• Flexible family scheduling, ensuring that our team members can balance work and family responsibilities
• Continuing education and opportunities for growth, including training and development programs
• Company-provided uniforms, including an annual boot allowance
• Company-provided take-home vehicle, making it easy to get to work and run errands
• Costco Membership, providing access to discounts and savings on everyday items
• Company phone, ensuring that our team members are always connected and available
• Chiropractic care (4 annual visits), promoting health and wellness in the workplace

What We Offer

As a Customer Service Representative at blithequark, you'll have the opportunity to:

• Work in a dynamic and fast-paced environment, with a range of challenges and opportunities to grow and develop
• Collaborate with a talented and dedicated team, working together to deliver exceptional customer experiences
• Develop your skills and knowledge, with ongoing training and development programs to support your growth and success
• Enjoy a range of benefits and perks, including paid time off, flexible scheduling, and company-provided uniforms and vehicles
• Make a real difference in the lives of our customers, providing exceptional service and support to help them achieve their goals

How to Apply

If you're a motivated and organized individual with a passion for delivering exceptional customer experiences, we want to hear from you! To apply for this role, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you and learn more about your application! Apply for this job