Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support

Join blithequark in Denver, CO, and contribute to the success of our innovative mobile application, myColorado. Are you passionate about technology and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent. As a key member of our team, you will play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users, and collaborating with our team to drive innovation and excellence.

About blithequark

blithequark is a leading organization in the industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about technology, innovation, and customer satisfaction, and we're committed to creating an environment that fosters growth, learning, and collaboration. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that is shaping the future of mobile application support.

Work Schedule and Location

As a remote employee, you will work from the comfort of your own home, located anywhere in the State of Colorado. Our flexible schedule allows you to work from 9 AM to 6 PM, Tuesday through Saturday, with three weeks of training on Mondays to Fridays from 9 AM to 6 PM. This position requires you to be a resident of Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for the myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with our team to resolve complex issues and improve our support processes
• Staying up-to-date with the latest developments in mobile application support and technology

Minimum Qualifications

To be successful in this role, you will need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We understand that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be eligible for this role if you have:

• Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
• Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that is assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

If you have experience in the following areas, you will be at an advantage:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong technical skills, including experience with mobile applications and operating systems
• Ability to learn and adapt quickly to new technologies and processes
• Strong customer service skills and a passion for delivering exceptional experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Service Desk Specialist/Live Chat Agent, you will have opportunities to:

• Develop your technical skills and knowledge in mobile application support and technology
• Collaborate with our team to drive innovation and excellence
• Take on new challenges and responsibilities as you grow in your role
• Participate in training and development programs to enhance your skills and knowledge
• Enjoy a dynamic and supportive work environment that fosters growth and learning

Work Environment and Company Culture

At blithequark, we value a positive and inclusive work environment that supports the well-being and success of our employees. As a remote employee, you will have the flexibility to work from the comfort of your own home, with access to our virtual collaboration tools and resources. Our company culture is built on the principles of innovation, collaboration, and customer satisfaction, and we're committed to creating an environment that fosters growth, learning, and fun.

Compensation, Perks, and Benefits

As a Service Desk Specialist/Live Chat Agent at blithequark, you can expect:

• Competitive compensation and benefits package
• Flexible work schedule and remote work options
• Opportunities for career growth and development
• Access to our virtual collaboration tools and resources
• A dynamic and supportive work environment that fosters growth and learning
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you're passionate about technology and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job