Healthcare Customer Service Expert - Phone Intake at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join blithequark as a Healthcare Customer Service Expert - Phone Intake, where you'll be the first point of contact for patients seeking home healthcare services.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of passionate professionals is committed to making a positive impact on the lives of our patients and their families. As a Healthcare Customer Service Expert - Phone Intake, you'll be part of a dynamic team that values empathy, teamwork, and continuous learning.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake, you'll be responsible for:

• Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing empathetic and informative support to address their needs and concerns
• Collecting clinical and demographic information and entering it into our CareCentrix portal with accuracy and attention to detail
• Collaborating with internal teams to resolve complex requests and ensure seamless patient care
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Participating in ongoing training and development to enhance your skills and knowledge in the healthcare industry
• Embodying the values of blithequark, including empathy, patience, and a commitment to delivering exceptional customer experiences

Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: using the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings

Internet Requirements

To ensure seamless connectivity, you'll need:

• Internet speeds of 2mb/10mb upload and 10mb/25mb download or higher
• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot connections are prohibited due to poor connections
• While working, you'll be required to hardwire with an Ethernet cable

What We Offer

As a Healthcare Customer Service Expert - Phone Intake at blithequark, you'll enjoy:

• Starting pay of $17.50/hour + Monthly Incentive Bonus Opportunity
• A full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• A great culture with a sense of community

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual team is dedicated to creating a positive and inclusive work environment, where everyone feels valued and supported. We believe in continuous learning and growth, and we offer regular training and development opportunities to help you achieve your career goals.

How to Apply

If you're passionate about delivering exceptional customer service in the healthcare industry and are looking for a dynamic and supportive work environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Application Process

Applications are accepted on an ongoing basis until a candidate is identified. Please visit our website to submit your application and join our team at blithequark. Apply for this job